Patrick Baxter work email
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Patrick Baxter personal email
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SUMMARY:Experienced global services leader well versed in creating and delivering business solutions through VAR/Reseller models and directly to large end-user customers including Service Providers, Public Sector, Healthcare, Financial, and Entertainment.Strengths include developing individuals and growing teams to deliver consultation, network planning, field engineering, and operational support of network products and related services within customer networks. Strengths in the introduction of new technologies/services (including SaaS implementations), achieving corporate and customer initiatives, developing performance improvement strategies as well as managing customer and supplier relationships including RFx development/review, vendor selection, contract negotiations, SDLC, performance tracking, process improvement, and fiscal optimization. >================
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Sr Director, Professional ServicesGigamon Aug 2016 - PresentSanta Clara, Ca, UsDrive global business expansion and customer Success through delivery of Professional Services. -
Director, R&D Engineering OperationsEricsson Sep 2011 - Sep 2016Kista, Stockholm, Se -
Senior Customer Programs ManagerEricsson Dec 2008 - Aug 2011Kista, Stockholm, SeIdentify and drive resolution for specific escalated customer issues utilizing internal, jointly-developed and standards-based (i.e. TL9000) metrics for Redback products and customers. Provide recommendations for resolution supported by analysis of field performance and internal analysis. Collect engineering and cross-departmental management review/approval and support resulting programs. Evaluate internal processes/procedures for enhancement to ensure continued performance improvement.
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Senior Director, Global Customer ServicesDitech Networks Sep 1999 - Sep 2008Developed customer services team into a multi-national team of direct employees, contractors and multiple service partner companies to provide product application guidance, field product delivery services, and resolve carrier (Long-distance, wireless and VoIP) network related customer and field issues. Established procedures and practices (to achieve and sustain TL 9000 certification) for customer services including SaaS utilization and deployment. Addressed escalating customer issues and managed resolution. Maintain close customer contact for key accounts, providing a single point of contact for critical issues. Worked directly with engineering to drive customer and internally reported technical issues to resolution. Chair and participate in meetings to promote customer awareness within the company including product design review, customer issues, sustaining engineering priority, return product evaluation and corrective action.
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Director Customer ServicesDigital Link 1993 - 1999Organized and established a first- and second-tier technical response group of six product support engineers, 3 repair center technicians and two maintenance contract administrators to solve carrier data network related customer and field issues. Establish procedures and practices (to achieve and sustain ISO 9000 certification) for customer services. This included revising, improving and documenting existing procedures and processes and developing new methods for call management, returning units for repair, handling after-hours calls, travel, etc.Address escalating customer issues and recommend resolution. Maintain close customer contact for key accounts, providing a single point of contact for critical issues.Chair and participate in meetings to promote customer awareness within the company. Subjects including design review, customer issue, sustaining engineering priority, return unit evaluation.
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VariousMultiple Companies 1985 - 1993Various customer service/sales positions during and immediately following University study.
Patrick Baxter Skills
Patrick Baxter Education Details
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University Of California, DavisElectrical Engineering
Frequently Asked Questions about Patrick Baxter
What company does Patrick Baxter work for?
Patrick Baxter works for Gigamon
What is Patrick Baxter's role at the current company?
Patrick Baxter's current role is Sr. Director, Global Professional Services.
What is Patrick Baxter's email address?
Patrick Baxter's email address is pr****@****bal.net
What is Patrick Baxter's direct phone number?
Patrick Baxter's direct phone number is +140883*****
What schools did Patrick Baxter attend?
Patrick Baxter attended University Of California, Davis.
What are some of Patrick Baxter's interests?
Patrick Baxter has interest in Collecting Antiques, Exercise, Home Improvement, Donor, Reading, Sports, The Arts, Golf, Home Decoration, Health.
What skills is Patrick Baxter known for?
Patrick Baxter has skills like Telecommunications, Product Management, Program Management, Management, Wireless, Voip, Process Improvement, Saas, Networking, Ip, Wireless Technologies, Network Design.
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