Preet Dhillon Email and Phone Number
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Professional Profile:- 20 years of professional experience with TELUS in a variety of operations management, strategic planning, sales & marketing, and project/portfolio management positions with increasing responsibilities/scope.- Strong team player with proven ability to bring together various resources to from different parts of the organization to come together to achieve strategic deliverables and work towards a common goal with tight timelines.- Member of the TELUS 2006 & 2008 Leadership Now Program, with participation in the 2010 and 2011 Senior Leadership Forum- Consistent “top performer” with strong top 10% performance scores for annual reviews.
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Senior Manager - Total RewardsTelus Jan 2017 - PresentVancouver, British Columbia, Canada -
Manager - Network Operations (Lower Mainland)Telus Communications May 2013 - Jan 2017Responsible for leading and engaging a team of Senior Network technicians in to manage and support the TELUS Network through the Lower Mainland. Focus: - Ensuring TELUS meets customer, organizational, and financial requirements for network availability. - Act as the regional community point of contact for service and network issues. - Ensuring the alignment of all decision-making and business plans with the TELUS Corporate Strategy and the top priorities of the Network Support and Operations team. -
Director - Consumer HealthTelus Health Solutions Jul 2010 - May 2013Managing a national team of 4-6 Senior Marketing & Product Managers that support the consumer Health portfolio with THFS. Develop, implement and manage on-going product roadmaps and marketing campaigns /strategies for various consumer health products and market segments. Develop and execute on Event & Sponsorship opportunities on an on-going basis for Consumer Health.
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Manager - Product MarketingTelus/Telus Mobility 2007 - Jul 2010Managing a team of 4-6 Marketing Specialist and Business Analysts that support the Wireless and Wireline (Broadband, Local Access, Bundles) portfolios. Develop quarterly marketing campaigns to gain market share for portfolio. Including – Mass & Tactical Marketing strategy and Outbound Contact strategy. Develop and execute on Event Sponsorship and Media buy strategy for segment marketing. TELUS representative at community and media events – including Radio, TV and Print interviews. -
Manager - Strategic ProjectsTelus Nov 2004 - May 2007Managing a team of 7-8 Project Managers and Business Analysts that support TELUS Contact Centre and Strategic Alignment related projects with annual budgets over $15 Million. Specific duties included: Client Ops. Integrated Facilities Planning Team Manager (EDISON, Pareto/Coho and At-Home Agents Programs). Strategic Planning and Roadmap development for Contact Centre Technologies, Infrastructure, facilities, and outsourcing solutions. Resource allocation to strategic imperative projects as required by Executive Leadership Team. On-going coaching and development of Project Managers and Planning Analysts. Project Manager support during IRT & MLT Project Gating deliverables.
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Operations Manager - Telus MobilityTelus Jun 2004 - Nov 2004Direct accountability for Client Care department’s overall productivity. Manage key initiatives, which include analysis of KBI’s, scheduling complexities, service level issues, staff performance standards, and client escalations. Specific duties included: Providing leadership to 9 Team Managers, on service delivery requirements and operational effectiveness for on-contact and off-contact teams. Manage integration of new systems/processes and technologies to the frontline resources in the Call Centre and to achieve departmental goals and targets. Ensure cost effective, efficient and client focused solutions are delivered.
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Project Manger - Strategic Planning & ExectionTelus Jun 2000 - Jun 2004Represent and serve internal clients in the successful planning, development and execution of strategic initiatives for TELUS Mobility. Also includes end-to-end project and program management for various Client Operations initiatives. Specific accomplishments and duties included: Project prime for various TELUS Mobility strategic initiatives (including Spring Training (EOP Pre-Planning), and SARS Response Plan). Project prime for National CTI Integration, a large national and cross-functional initiative that successfully implemented a standardized CTI platform to all Contact Centers nationally. Created and implemented a cross-departmental process for on-going support IVR’s. On-going mentoring of Planning Analysts. This includes development and review of objectives (PPO’s), and assisting in development of personal development plan (PDP’s). Present project status and key indicators to Leadership Team (MLC) on an ongoing basis.
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Sales & Operations Manager (Telus Call Centre)Telus Jun 1995 - May 2000Responsible for the daily operations of the Call Centre predictive dialer, traffic/call flow management for 350+ users primary site and 65+ users satellite location, and various Contact Centre Operations functions such as Campaign Management and Operational Efficiency Initiatives. Position required constant interaction with key stakeholders in the Call Center, Marketing and Business Development. Responsible for supporting scheduling, training, coaching, evaluating, and motivating a team of Sales Supervisors and Representatives. Handling customer concerns professionally and promptly in accordance with corporate guidelines. Recruitment, interviewing and selection of new sales staff for the Contact Centre
Preet Dhillon Skills
Frequently Asked Questions about Preet Dhillon
What company does Preet Dhillon work for?
Preet Dhillon works for Telus
What is Preet Dhillon's role at the current company?
Preet Dhillon's current role is Senior Manager - Total Rewards (People & Culture).
What is Preet Dhillon's email address?
Preet Dhillon's email address is pr****@****lus.com
What is Preet Dhillon's direct phone number?
Preet Dhillon's direct phone number is (877) 310*****
What skills is Preet Dhillon known for?
Preet Dhillon has skills like Telecommunications, Team Leadership, Strategy, Program Management, Management, Product Management, Cross Functional Team Leadership, Business Analysis, Project Management, Wireless, Vendor Management.
Who are Preet Dhillon's colleagues?
Preet Dhillon's colleagues are Mark Ungless, Thien Thuy Nguyen, Rob Hubbard, Srihari J., Chris Folco, Claude Wiseman, Valerie Nadeau.
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