Overseeing daily business operations.Developing and implementing growth strategies.Training low-level managers and staff.Creating and managing budgets.Improving revenue.Hiring employees.Evaluating performance and productivity.Analyzing accounting and financial data.Researching and identifying growth opportunities.Generating reports and giving presentations.

• Prepare an annual sales and marketing strategy and budget and report on its achievements on a weekly, monthly and annual basis. Responsible for YoY revenue growth. • Prepare weekly sales and marketing reports for submission to the Managing Director.• Based on marketing reports and sales performance revise strategies accordingly a monthly basis and submit to Managing Director.• Manage all customer inquiries and requests are appropriately responded to in a timely manner. Schedule meeting with clients and manage key accounts.• supervise product research and development according to market trends and customer demand.• Direct all advertising, publicity and brand management. • Liaise with line departments with regards to performance on manufacturing, transportation of goods to customers, and invoicing.• Manage and appraise the performance of the Marketing and Sales team members.• Review requests by line managers to recruit new employees and make appropriate recommendations to the Human Resource Department.

• Build strong relationships with existing clients• Secure specifications, follow through to tender stage• Coordinate presentations • Manage and work with team to secure specifications through to tender • Manage A&D client libraries to update products

• Establishing, developing and maintaining business relationships with current and prospective customers in the assigned territory to generate new business• Demonstrating products and services to existing and or potential customers and assisting them in selecting those best suited to their needs• Developing clear and effective written proposals and quotations for current and prospective customers• Daily site visits to customers, building relationships and maximizing opportunity• Providing accurate estimations of products required.• Manage Sales targets and KPIs, forecast and track Key Account metrics• Ensure timely and successful delivery of products requested by clients• Manage multiple projects to ensure successful delivery

• Building relationships and managing SME client accounts in Australia, New Zealand, UK, IE and USA• Client communication and conflict resolution• Following and improving Operations Process and Policy• Managing Finances for Accounts and issuing Payments• Tracking and reporting on Regional performance and growth of Accounts• Collaborating with Business Development team and Marketing Team to optimize Accounts• Project Management in increasing Company Growth• Delivering multichannel campaigns across e-mail, web, mobile, and social media• Driving new digital sales• Uploading website content using content management systems• Translating clients' goals and objectives into actionable and measurable digital marketing programs• Monitoring social media channels for trends and opportunities for Accounts• Uploading website content using internal Content Management systems/tools• Manage offshore team• Analyze and interpret data for to determine the growth of Accounts• Developing and delivering presentations to existing Account• Use Google Analytics to market and track client accounts and Conducting keyword research• Executing e-mail marketing programs

• Investigate and resolve the concerns and queries of Lebara customers, with emphasis on visa and passport related casework• Act in a supervisory role for sales based team members, providing guidance and advice for escalated complaints and complex customer service issues• Pro-actively contact customers on the phone and in writing to seek information and advice of case outcomes, additionally, resolve inbound customers quickly and resolutely• Produce quality written communications for both customers and management, providing clear and concise reasoning for case outcomes• Applying appropriate judgement to executive and escalated cases to ensure that a positive outcome is achieved, whilst factoring in cost and risk• Work with a high attention to detail when completing administrative duties and data entry that are vital to providing accurate statistical data for analysis• Providing appropriate and timely feedback to internal departments based on customer experience and case insight• High level verbal communication and professional business writing