Preben Bæk Andersen Email & Phone Number

København, Hovedstaden, Danmark

• Oversaw HR operations and led the Global Office Facility Management team.
• Successfully recruited a diverse and highly skilled HR operations team.
• Managed daily HR operations for Pandora Denmark.
• Implemented SAP SuccessFactors, streamlining HR processes and ensuring robust master data management.
• Developed and implemented new HR policies and frameworks aligned with business strategy and regulatory compliance.
• Fostered strong collaboration within HR and with the finance team to enhance headcount and budget management processes.

Copenhagen Area, Denmark

• Development and execution of a Global Privacy Programme, encompassing 8 strategic initiatives aligned with global legislation.
• Implemented One Trust to digitalize and sustain processes and mappings effectively.
• Developed and rolled out global Privacy Policies, Standards, and Procedures.
• Increased compliance awareness from minimal levels to 80% across the organization worldwide.
• Mapped business processes and systems to ensure compliance with privacy regulations.
• Established a comprehensive global vendor onboarding process integrating compliance, privacy, legal, procurement, cybersecurity, and sustainability requirements.

Copenhagen Area, Capital Region, Denmark

• Served as the primary point of contact for GDPR-related inquiries and digital rights and privacy matters.
• Led the practical implementation and ongoing management of GDPR initiatives across the MTH Group in collaboration with key stakeholders.
• Developed and maintained comprehensive legal documents and templates in compliance with GDPR.
• Provided continuous legal advice on GDPR matters to the organization.
• Designed and delivered internal training programs, including e-learning modules on GDPR and Digital Rights.
• Logged, reported, and followed up on Personal Data Security Breaches, both internally and externally.

Copenhagen Area, Denmark

• Configured and launched a new SAP self-service portal for leaders and employees.
• Managed supplier relationships for outsourcing partners in Payroll and HR Administration within the Nordic region.
• Served as a member of the RSA Scandinavia Data Governance Board, ensuring data quality and alignment among stakeholders while providing ongoing support to programs and projects.
• Led initiatives in FTE and Cost Reporting, Quarterly Business Reviews, Operational Planning, and Top Management Reports.
• Guided the development of Global Employee Insight Analysis to ensure the production of high-quality, relevant, and timely people data.
• Established effective processes to safeguard data integrity and deliver accurate management information.

Copenhagen Area, Denmark

• Led strategic HR projects, including the outsourcing of Payroll and HR Administration in Norway, “Fit for the Future” cost-cutting initiative, and Global MI Project.
• Contributed to the transformation of HR from a traditional function to a strategic partner driven organization, developing new HR strategy.
• Facilitated the RSA Global Fast Track Talents program to maximize employee potential, focusing on internal engagement and performance improvement.
• Developed and implemented a Lean Project to streamline the onboarding process and introduce a new onboarding workflow system.

Copenhagen Area, Denmark

• Led the Nordic HR Service, overseeing a team of 4 managers and 25 employees across Copenhagen and Stockholm.
• Managed the outsourcing of Payroll and Administration functions in Denmark and Sweden.
• Directed the migration from four local payroll systems to a unified Nordic HR SAP platform.
• Aligned, optimized, and developed common HR processes across the Nordic region.
• Engaged in ongoing negotiations with unions in Denmark and Sweden.
• Handled Nordic HR controlling and reporting functions.

Copenhagen Area, Denmark

• Oversaw Personal Line Sales Support and the Campaign Office, managing a team of 5 Project Leaders, operational staff, and campaign specialists.
• Established a new outbound call center focused on direct insurance sales and scheduling meetings for Tied Agents.
• Provided sales reporting and monitored budget performance.
• Sourced and implemented the Teleopti Workforce Planning system to enhance operational efficiency.
• Developed and implemented a new user interface for call centers to improve user experience.
• Created a flexible commission model and system for both inbound and outbound call center operations.

Copenhagen Area, Denmark

• Led Debitel Customer Service team, overseeing 5 team leaders and 65 employees.
• Spearheaded the development, training, and continuous education of the Customer Service department.
• Optimized business processes and implemented new products and systems to improve efficiency.
• Created and maintained all Customer Service procedures and processes in compliance with TQM standards and ISO 9002 certification.
• Developed and executed Customer Service strategy and service concepts to enhance customer experience and operational performance.

Copenhagen Area, Denmark

• Managed and developed a Call Centre team of 4 team leaders and 50 employees.
• Oversaw and coordinated 50 monthly telemarketing projects for prominent clients, including Compaq, Toshiba, Mercedes-Benz, Telia, Microsoft, Kraft, GE Capital, and UNICEF.

Århus Area, Denmark

• Led Jyllands-Posten's Sales Division, managing 20 team leaders, 230 sales employees, 10 external marketing agencies, and administrative staff.
• Developed and launched a new Customer Loyalty Program, including the establishment of a dedicated department to manage it.

Hotel Medi Ikast

• Served as the Deputy Manager, overseeing hotel operations and staff.
• Led quality and environmental initiatives, securing "The Green Key" certification and achieving a 4-star rating for the hotel.

Master Of Business Administration - Mba, International Business/Trade/Commerce

Specialized in Information technology and International Commerce

Master'S Degree, Business Economy

Erasmus Scholarship