Patrick Recchia Email & Phone Number

Solely oversaw the responsibilities of the IT department for a company of a 100 remote staff. including (but not limited to):- Help Desk pipeline management- Root cause analysis and ticket resolution (Tier 1 and Tier 2 Support)- Enforced adherence to ticket Service-Level Agreements (SLAs)- System administration of company's cloud-based applications- Vendor outreach- Inventory procurement- New and current employee IT training- Content creation for company's… Show more Solely oversaw the responsibilities of the IT department for a company of a 100 remote staff. including (but not limited to):- Help Desk pipeline management- Root cause analysis and ticket resolution (Tier 1 and Tier 2 Support)- Enforced adherence to ticket Service-Level Agreements (SLAs)- System administration of company's cloud-based applications- Vendor outreach- Inventory procurement- New and current employee IT training- Content creation for company's internal knowledge base (KB) system- Drafting company-wide IT policies/procedures- Software/hardware upgrades and maintenanceSpearheaded the creation of a formalized Help Desk ticketing system used by multiple teams at the company. Vastly improved the promotion of Help Desk, increasing the average number of resolved tickets from approximately 150 to 2,400 a year.Supported employees located throughout the continental United States in various time zones (EST, CST, MST, and PST). Show less

Cedar Knolls, New Jersey

• Edited and updated service record data for statewide, non-profit agencies through the use of a data management program.• Optimized website and database search results for services by editing, cleaning, and properly coding taxonomy terms to records• Verified records by reaching out to non-profit organizations and confirming the accuracy of • Performed queries using Microsoft Access and internal data system to locate data discrepancies or inaccuracies with the company database•… Show more • Edited and updated service record data for statewide, non-profit agencies through the use of a data management program.• Optimized website and database search results for services by editing, cleaning, and properly coding taxonomy terms to records• Verified records by reaching out to non-profit organizations and confirming the accuracy of • Performed queries using Microsoft Access and internal data system to locate data discrepancies or inaccuracies with the company database• Called and e-mailed up to fifteen non-profit organizations per day Show less

Bachelor Of Arts (B.A.), Writing, General, 3.6 Gpa

Activities and Societies: Phi Epsilon Phi - Writing Honor's Society

Certification, Computer Science

Education record