Precious Aina Email & Phone Number
Who is Precious Aina? Overview
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Precious Aina is listed as Product Support Specialist at Dash, a with 18 employees, based in Nigeria. AeroLeads shows a matched LinkedIn profile for Precious Aina.
Precious Aina previously worked as Senior Customer Success Associate at Rise and Customer Experience Sub-Lead at Payday. Precious Aina holds Bachelor Of Science - Bs, International Relations from Covenant University.
Email format at Dash
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About Precious Aina
I'm a dedicated Customer Experience professional with about three years of hands-on experience in the dynamic world of fintech. Throughout my journey, I've had the privilege to work with industry-leading platforms like Piggyvest, Pocket by Piggyvest, and Payday. My mission is to create sustainable transformations within support teams and innovate for the ultimate customer experience.I'm deeply fascinated by tech products and their power to simplify everyday life. Exploring the intersection of technology and customer support has become my passion. As a leader of a support team in fintech, I've thrived on simplifying processes and have a strong belief in making things easier for our valued customers.In my free time, you'll find me immersed in books and articles. One of my current non-fiction favourites is "Atomic Habits," a book that beautifully mirrors my commitment to continuous improvement.I'm on the lookout for new opportunities that allow me to leverage my expertise, spread my wings, and continue to make a difference in the world of customer support.
Precious Aina's current company
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Precious Aina work experience
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Senior Customer Success Associate
Customer Experience Sub-Lead
Transformational Leadership: Spearheaded a complete turnaround of the customer support department. Joined during a period of subpar customer support and downtime issues, and successfully implemented user-centric strategies to enhance the overall customer experience.Reduced Resolution Time: Streamlined support processes, resulting in a remarkable improvement in average resolution time, reducing it from hours to mere minutes per day. This not only improved customer satisfaction but also ensured more efficient support operations.Boosted Customer Satisfaction (CSAT): Achieved a significant increase in customer satisfaction with the support experience, surpassing 40%. By actively listening to customer feedback, analyzing their needs, and making data-driven improvements, I played a pivotal role in elevating CSAT scores to new heights.
Customer Success Executive
Demonstrated an in-depth understanding of our fintech products Piggyvest and Pocket by Piggyvest, enabling me to provide insightful support and proactively address customer queries. By staying current with product updates and features, I ensured customers received the best possible experience.
Customer Success Intern
Content Developer
Precious Aina education
Bachelor Of Science - Bs, International Relations
Product Management Certificate, Product Management
Frequently asked questions about Precious Aina
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What company does Precious Aina work for?
Precious Aina works for Dash.
What is Precious Aina's role at Dash?
Precious Aina is listed as Product Support Specialist at Dash.
Where is Precious Aina based?
Precious Aina is based in Nigeria while working with Dash.
What companies has Precious Aina worked for?
Precious Aina has worked for Dash, Rise, Payday, Piggyvest, and Freelance Content Creator.
How can I contact Precious Aina?
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What schools did Precious Aina attend?
Precious Aina holds Bachelor Of Science - Bs, International Relations from Covenant University.
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