I supervise and execute projects from Carcass to finishing and furnishing.

Develops strategies to increase followers, manages content creation, overseeing social campaigns and ads, monitors social media interaction with a goal of increasing brand awareness, visibility and reviews performance analytics.

•Prepare invoice, receipts and other official documents.•Scheduling and confirmation of meetings for all parties involved on Microsoft calendar.•Resolving customer complaints and issues in a timely and efficient manner.•Managing customer database records, drafting status reports on customer service issues.•Provide customers with vital information about the company’s products and services, take orders, process orders, process returns and transactions.•Collecting and filling all documents accordingly.•Managing incoming calls, interact with customers via phone, email, online chat and social media.•Ensuring that customers are satisfied with products or services.•Letting customers know about additional products or services.•Conduct and coordinate disbursement of petty funds for office upkeep, while effectively managing vendors.

•Worked with a team of marketing and retail data analysts to carry out research with data-driven insights projects for a range of multinational and local brands in Nigeria.•Collection of data on consumers, competitors, market place and consolidating information into actionable items, reports and presentations.•Understanding business objectives and designing surveys to discover prospective customers' preferences.•Worked with the Social and Opinion Research service line to manage a Purchasing Managers Index (PMI) survey project for IHS Markit on 400 businesses in Nigeria to provide insights on economic indices such as new orders, output, employment, suppliers delivery times and stocks of purchases.•Worked with the Observer team to develop a cost proposal and request for quote (RFQ), including incentives for respondents for a year-long data collation project for a global sanitary pad brandCoordinated a consumer research and data collection project for Kraft Heinz, working with Ipsos Nigeria and United Arab Emirates teams, for a newly developed product – managed field work involving 10 interviewers and 200 respondents in Nigeria for product testing and feedback.•Coordinated a consumer research and data collection project for Heineken Nigeria, working with the Ipsos Belgium Innovation and Ipsos Nigeria Observer teams by reviewing the project brief, setting up client review meetings, developing the RFQ and cost proposal – managed field work involving 10 Ipsos interviewers in 3 locations in Nigeria and 450 respondents.•Coordinated a consumer research and data collection project for AB InBev, working with the Ipsos Nigeria Innovation team by reviewing the project brief, setting up client review meetings, developing the RFQ and cost proposal – managed field work involving 6 Ipsos interviewers and 165 respondents.

● Worked with the proprietor and other team members to manage sales efforts and engage prospective individual and corporate customers for the food catering and delivery business● Managed logistics for various events and food exhibitions, including the annual GTBank Food Festival● Carried out other administrative and business development tasks as assigned

● Worked closely with the chief executive officer to manage his work schedule, prepare meeting agenda, and oversee daily operations● Reviewed and sorted incoming memos for dispatch to the relevant and appropriate personnel● Worked with the accounting team and storekeepers to manage customers’ drug purchase orders and ensure account reconciliation● Worked with the sales representatives and logistics personnel to collate and analyse stock reports and wholesale customer orders in order to plan and prioritize daily distribution● Negotiated with vendors and purchased supplies for office consumption● Drove an excellent customer experience for all visitors from entry to exit by ensuring a clean, tidy and conducive office environment, and prompt attention to their requests and enquiries

•Educated customers on Internet banking and sold tokens (hardware) whilst introducing them to the various available ATM card options.•Collated daily, weekly and monthly customer service reports for the bank’s management.•Introduced the mobile money application to 3000+ customers and assisted them with the app installation on their smartphones.•Engaged with 500+ mobile money and internet banking customers to generate user feedback for analysis and customer experience improvement.

● Documented tax revenue collection manually and electronically for easy tracking and analysis● Performed other routine and administrative functions as required