Information Technology Support Engineer
CurrentUsed my cloud computing skills to administer user accounts, permissions, and access rights to ensure proper authentication and authorization for remote employees to gain access to files and other documents they are required to use for completing their tasks. Guided the hybrid employees on how to access their office computers from a remote setup using AnyDesk and Teamviewer.I served as a point of contact for users experiencing challenges using their devices or network. Troubleshooted and expressed how they can rectify their challengesInstall, configure, and maintain operating systems, applications, and software patches on computers, workstations, and network devices..Identified, purchased and installed new computer software for the company while staying within the budget. After installing the softwares, the users were guided on how to use the new software efficiently and also participated in project planning, implementation, and documentation.Implement and maintain security measures to protect systems from unauthorized access, viruses, and other threats.Monitored system performance, resource utilization, and availability, network traffic using Zabbix, troubleshoot connectivity issues allowing me to take necessary actions to prevent downtime and to optimize performance.Collaborate with other IT teams, such as network engineers, database administrators, and application developers, to ensure smooth system integration and troubleshooting. and vendors to implement new network technologies and resolve complex network issues.Manage virtualization platforms, such as the AWS cloud, including provisioning, monitoring, and resource allocation for virtual machines. Troubleshoot server and virtualization issues, perform capacity planning, and optimize server performance.