▪ Execution of Oracle Applications and implementations: including the exposure to e-Business suite Release 12, numerous Application Support projects with high level Customer Satisfaction. ▪ Oracle Supply Chain Manufacturing Applications consulting: including Order to Cash and Procure to Pay. Functional Lead and Onsite lead.▪ Adept in reviewing and analyzing business scenarios, processes and activities, evaluating end user requirements and custom designing solutions and troubleshooting any problems in the process.▪ Modules: Inventory (INV), Bill of Materials (BOM), Work in Process (WIP), Order Management (OM), Purchasing (PO), Shipping Execution, Receivables, Payable, System Administration.▪ Opening Period in all Oracle Modules.▪ Loading and revalidation of Credit Note when needed and its management thereafter.▪ Implementation of MS Dynamics 365 and on the go support to the end users.Achievements: ✓ Successfully supported more than 25 projects, 16 applications and relationships with over 150Stakeholders and managers at various outlets. ✓ Extensive work with project planning. configuration design, implementation, testing application support and maintenance. ✓ Assigned, monitored and prioritized the work of systems administrators, stock controllers while providing technical and administrative support.✓ Developed training materials and conducted trainings to the middle managers and the end users on all deployed application.✓ 97% delivery rate of the assigned responsibilities.✓ Managing of Credit Note for dealers on ERP to prevent and eliminate fraud.✓ Reconciliation transactions on ERP and elimination of fraud as a result.

▪ Understanding business needs and the initiatives that allows a business to meet strategic goals. Explaining requirements to the developers as well as provision of functional understanding that enthrones solutions with the developers for any implementation problems.▪ Reviewing the functionality of the product and ensuring that the test cases properly cover the functionality of enhancement being tested.▪ Involved in resolution of functional issues related to procure to pay, order to cash and other related modules.▪ Designed data load scripts for manual conversions and upload of data.▪ Analyzed & demonstrated the functionalities of INV, PO, OM & WIP for Telecommunication industry.▪ Provided post go-live support for all issues – standard, custom, and some legacy system issues.▪ Conduct daily incident status meetings and provide directions to team on quick resolution.▪ Coordinated activities with Testing and the Technical team to resolve daily reported Production issues. Facilitated discussions with end-users / managers to gather functional requirements on their issues.▪ Assisting end users to resolve problems in carrying out their daily business activities in the above modules▪ Configure various manual reports samples for technical team to develop which includes-Invoice Report to electronically send customer invoices, Goods Received Note, Purchase Order, Reservation, Invoice Generation and Stock availability and stock movement, Requisition report, Supplier report etc.▪ Migration of vendors, items, location, sites from legacy system to the new system running 12.1.1 using Data loader.Achievements: ✓ Successful support to 78 stock points on inventory and Order Management. ✓ Successful conduct of over 300 UAT – User Acceptance Test on various applications✓ Developed training materials and conducted trainings to the middle managers and the end users on all deployed application.✓ 95% delivery rate of the assigned responsibilities.

▪ In house ERP application (RIM-Regional Inventory Management) support at 72 Dealer Point of Sales.▪ Gathering of sales data for Incentive calculations for dealer Sales.▪ Processing of the Incentive Calculations for dealer commissions.Achievements: ✓ Successful POS Application Support at 91 Gloworld outlets Pan Nigeria.✓ Uninterrupted Weekly backup of the POS at stock Points and outlets and transferring of the backup to a central location

▪ Installation, Upgrade, Maintenance of systems – including fine tuning and virus protection▪ Remote support.▪ Network support services first Level.▪ Email setup – Outlook.▪ Operating systems support (Windows 2000, Windows XP, Window 7 and 10 pro)▪ Computer accessories/network access inventory.▪ Call Center Application Supports, First Level.▪ General Helpdesk Support Services.

▪ Installation, Upgrade, Maintenance of systems – including fine tuning and virus protection▪ Remote support.▪ Network support services first Level.▪ Email setup – Outlook.▪ Operating systems support (Windows 2000, Windows XP, Window 7 and 10 pro)▪ Computer accessories/network access inventory.▪ Call Center Application Supports, First Level.▪ General Helpdesk Support Services.

▪ Promptly answer customer queries on phone and take customer complaints and satisfy them.▪ Provide up to date, accurate and appropriate information to customers.▪ Update CRM systems for each interaction for building relationship with clients and providing a link for the next interaction.▪ Educate and promote new schemes and value-added services.

▪ Handling Data and voice complaints and enquiries, trouble shooting and Activation of subscribers.▪ Account. Migration of customers to their preferred tariff plan.▪ Maintain good customer relations with clientele.▪ Proffering immediate or temporary solutions to customer needs demands and complaint.▪ Handling Follow-up to Customers’ Complaints i.e., giving feedback.▪ Following and developing sales leads into actual sales