I helped in the support chats the new agents and tenured agents when they needed help De-escalatingcalls. I would assist agents in navigation in the systems through screen control or explaining how to do

I would travel and help setup 100k weddings paid hotel stay, long hours but very rewarding seeing it allcome together for the clients wedding day. We would load and unload trucks of items, time managementwas a key role for everything to be completed for the wedding day. We had to work as a team.

I took inbound calls for customers who had an issue in the home such as hot water heater not working,ac unit not working, a clog in the sewer line , A break in the water service line etc. I would dispatch outthe correct service provider to do the job. I would put in new claims , complaints on techs or complaintson the company from the customers. I would schedule tune up services and keep customers updatedduring the process

I would assist with any medical billing issue the customer would have first we would have to follow thehippa guidelines. Make sure the client is fully verified and then dig deeper into the account and locatewhether they needed a payment plan , if we needed to file an investigation ,locate whether the accountis in collections. Update address,email, phone numbers etc.. File complaints , make sure the customershad a full understanding of what they owe and why.

I would assist with customers that were stranded , or in emergency situations. I would dispatch out serviceproviders, make emergency 911 calls if needed. Locate the customer on the map sometimes we wouldhave to probe with the customer to find the exact location. Follow up with service providers and getupdated eta's. Find out of network service providers with the lowest rates. Keep the customer updatedand make sure they ,make it home safe.

I would handle any billing issues the customer had take payments. I would set them up with the planswe had to offer such as water service line coverage , sewer line coverage hot water heater coverageetc. I would read all of the verbatims before signing the customers up for service we had to offer filecomplaints, give out numbers to there gas companies

I would take inbound calls and help the clients with any delay with the delivery of their wall street journalnews paper. I would try to retain clients that were trying to cancel, deescalate and try to solve thecustomers issue. Update accounts as needed. We would have meetings to try to bring up the amountof clients we retained.

Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Order front office supplies and keep inventory of stockUpdate calendars and schedule meetingsArrange travel and accommodations, and prepare vouchersKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Serves customers by selling products and meeting customer needs.Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Focuses sales efforts by studying existing and potential volume of dealers.Submits orders by referring to price lists and product literature.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.Recommends changes in products, service, and policy by evaluating results and competitive developments.Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.Provides historical records by maintaining records on area and customer sales.Contributes to team effort by accomplishing related results as needed.