Managed order processing in Magento, including confirmation, shipping, and customercommunication.Addressed and resolved any issues related to orders, payments, or shipments to ensure customersatisfaction.Coordinate interviews, processed visas and medical insurance, and prepared and issuedsalary/employment certificates and other official documents upon request.Maintained accurate and up-to-date employee records and company files.Prepared and finalized tenancy contracts, facilitating key and payment handovers, addressingtenant complaints, and managing maintenance requirements for apartments.Managed front desk operations, overseeing phone call management, corresponds email queries,and efficiently completing tasks assigned by the team.

• Preparing import and export documents i.e.Commercial Invoice, Packing list, Certificate of Origin, and Bill of Lading.• Applying document attestation such asCommercial Invoice, Packing List, Trade License to Dubai Chamber of Commerce and Ministry of Foreign Affairs.• Arranging shipment bookings (sea, air, and courier) as per customer's requirements.• Coordinating with shipping line/agent for shipment's ETA.• Negotiating with shipping line/agent for freight charges.• Preparing and drafting company letters.• Deposits cash and/or cheques to the bank.• Preparing employee's salary, Etisalal bills,Dewa, and Empower charge.• Booking & arranging hotels, flight tickets, and meetings.• Answer all incoming calls and handle caller's inquiries whenever possible.

Filing of documents and encoding