Precious Lennard
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Precious Lennard Email & Phone Number

QUALITY ASSURANCE COORDINATOR and TRAINING SPECIALIST at Rentokil North America
Location: Reading, Pennsylvania, United States 6 work roles 1 school
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Current company
Role
QUALITY ASSURANCE COORDINATOR and TRAINING SPECIALIST
Location
Reading, Pennsylvania, United States
Company size

Who is Precious Lennard? Overview

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Precious Lennard is listed as QUALITY ASSURANCE COORDINATOR and TRAINING SPECIALIST at Rentokil North America, a company with 1455 employees, based in Reading, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Precious Lennard.

Precious Lennard previously worked as QUALITY ASSURANCE COORDINATOR & TRAINING SPECIALIST at Rentokil North America and CUSTOMER SERVICE TRAINING SPECIALIST at Rentokil North America. Precious Lennard holds High School Diploma from John Adams Highschool.

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Email format at Rentokil North America

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Rentokil North America

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Profile bio

About Precious Lennard

Seasoned Training Specialist with experience in quality assurance, employee relations, and training program development. Effective in ensuring regulatory compliance, handling confidential information, and preparing training materials. Comfortable multitasking in fast-paced, deadline- driven environments.

Current workplace

Precious Lennard's current company

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Rentokil North America
Rentokil North America
QUALITY ASSURANCE COORDINATOR and TRAINING SPECIALIST
Reading, PA, US
Employees
1455
AeroLeads page
6 roles · 9 years

Precious Lennard work experience

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Quality Assurance Coordinator & Training Specialist

Current
  • Generate training materials, manuals, procedures, and guides to effectively achieve organizational goals.
  • In charge of reviewing and evaluating telephone interactions based upon predetermined service criteria.
  • Educate and mentor new hires on inside sales, Mock Calls, Navigating As400 system, Pestpac, Salesforce, & Sales Exec.
  • Identify and communicate feedback to management regarding areas needing additional training.
  • Guide new hires through orientation and onboarding and explained documentation to facilitate HR processes.
  • Track attendees’ participation, attendance, and understanding of course material.
Feb 2020 - Present

Customer Service Training Specialist

  • Facilitated customers’ pest control needs and handled national account calls via telephone.
  • Traveled to Anaheim, Ca. and Vancouver, Wa. to train new hires.
  • Promoted to a Training Specialist position in 2018 - 2019 training new hires to deliver World Class Customer
  • Service, Navigation utilizing the AS400 system.
  • Spearheaded Quality Assurance Development and generated training materials for new hires.
  • Optimized processes by training employees to apply industry best practices in insides sales and pest control services.
2017 - 2020 ~3 yrs

Customer Service Representative

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Sep 2016 - Feb 2017

Assistant Transport Coordinator

Senior Life – Exeter
  • Communicated with drivers during transit, clearly conveying route updates.
  • Trained drivers on safety, route knowledge, and procedures through check rides and mentorship.
  • Created, organized, and maintained files to keep sensitive data secure.
Sep 2016 - Feb 2017

Enrollment Specialist

  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Answered a high – volume of calls to enroll members for various healthcare plans.
Oct 2014 - Dec 2015
1 education record

Precious Lennard education

  • John Adams Highschool
    John Adams Highschool
    High School Diploma
FAQ

Frequently asked questions about Precious Lennard

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What company does Precious Lennard work for?

Precious Lennard works for Rentokil North America.

What is Precious Lennard's role at Rentokil North America?

Precious Lennard is listed as QUALITY ASSURANCE COORDINATOR and TRAINING SPECIALIST at Rentokil North America.

Where is Precious Lennard based?

Precious Lennard is based in Reading, Pennsylvania, United States while working with Rentokil North America.

What companies has Precious Lennard worked for?

Precious Lennard has worked for Rentokil North America, Senior Life – Exeter, and The Loomis Company.

How can I contact Precious Lennard?

You can use AeroLeads to view verified contact signals for Precious Lennard at Rentokil North America, including work email, phone, and LinkedIn data when available.

What schools did Precious Lennard attend?

Precious Lennard holds High School Diploma from John Adams Highschool.

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