Precious Lennard Email & Phone Number

Reading, PA, US

• Generate training materials, manuals, procedures, and guides to effectively achieve organizational goals.
• In charge of reviewing and evaluating telephone interactions based upon predetermined service criteria.
• Educate and mentor new hires on inside sales, Mock Calls, Navigating As400 system, Pestpac, Salesforce, & Sales Exec.
• Identify and communicate feedback to management regarding areas needing additional training.
• Guide new hires through orientation and onboarding and explained documentation to facilitate HR processes.
• Track attendees’ participation, attendance, and understanding of course material.

• Facilitated customers’ pest control needs and handled national account calls via telephone.
• Traveled to Anaheim, Ca. and Vancouver, Wa. to train new hires.
• Promoted to a Training Specialist position in 2018 - 2019 training new hires to deliver World Class Customer
• Service, Navigation utilizing the AS400 system.
• Spearheaded Quality Assurance Development and generated training materials for new hires.
• Optimized processes by training employees to apply industry best practices in insides sales and pest control services.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Upheld quality control policies and procedures to increase customer satisfaction.

• Communicated with drivers during transit, clearly conveying route updates.
• Trained drivers on safety, route knowledge, and procedures through check rides and mentorship.
• Created, organized, and maintained files to keep sensitive data secure.

• Mentored new employees on procedures and policies to maximize team performance.
• Trained new hires on products and services, best practices, and protocols to reduce process gaps.
• Liaised cross-functionally to develop operational improvement initiatives.
• Answered a high – volume of calls to enroll members for various healthcare plans.