Precious Moore Email & Phone Number

Fairhope, Alabama, United States

• Provide technical phone support by listening to and asking appropriate questions to isolate trouble. • Create and document service tickets, escalate when needed and provide timely updates to the customer. • Perform initial routine data testing, research and fix errors, dispatch tech for additional test and troubleshooting as required. • Provide technical support to business and hospitality groups. • Ability to multi-task efficiently, work independently and/or as a part of a team • Able to learn and adapt to new technologies through self-directed training • Ability to interact with clients in a professional, articulate manner

• Supervise order activity in call center environment and provide basic and detailed training. • Develop & maintain Excel spreadsheet to track order activity. • Forecast and analyzed call volume. • Created employee schedules to fit within the needs of the company. • Handled inbound calls from field support. • Assisted reps with escalations and support. • Processed Port requests. • Provided data, video, and voice support.

• Assisted team with any escalations and procedure questions. • Helped develop new training materials.• Analyzed call volumes

Network Administration, Computer Systems Networking And Telecommunications

High School Diploma, High School/Secondary Diploma Programs