Precious Springfield Email & Phone Number

Greater Nashville Area, Tn

● Addressed customer, merchants and Postmate complaints and questions in real-time by managing support tickets and solving inquires via phone and email● Monitored activities on the platform and made adjustments to ongoing deliveries ● Corresponded directly with Postmates throughout their deliveries to ensure accuracy and timelines● Issue and authorized refunds for customer orders● Collaborated with customers and responded to critical issues/requests via social media (Facebook, Twitter, Instagram, etc.)

Greater Nashville Area, Tn

● Greeted and welcomed all visitors/patients● Responsible for answering all office calls (5 offices locations)● Answered and referred patient inquiries● Made appointments and managed doctors and dental assistants schedules daily to maintain continuity among the team by documenting and communicating actions, irregularities, and continuing needs● Confirmed appointments for the following day and made care calls to patients after procedures● Assisted patients with new patient paperwork (NO2 or IV sedation paperwork as well)● Verified patient insurance (advised of write off, insurance coverage, and out-of-pocket expenses)● Maintained patient dental records● Filed, faxed, copied, created, and mailed documents● Processed payments following procedures● Maintained a safe and clean reception area by complying with procedures and rules

Murfreesboro, Tn

● Responsible for 80-100 inbound and outbound calls per day along with addressing customer issues via email and chat● Provided customer service and technical support across multiple platforms for Apple products, including all iOS and OS devices (restarts, resets, network resets, email setups, application help, remote logins to fix software issues, etc.)● Sold and applied AppleCare to customer accounts● Assisted customers with warranty and AppleCare product replacements● Worked with the Account Security Team along with Tier 1 and Tier 2 iOS, OS X, and more● Setup repairs for products via mail and store appointments● Managed customer profiles to ensure all information is accurate● Kept elaborate notes of all customer interaction● Assisted customers in signing up for product experience classes

Brentwood, Tn

*Contracted position*● Inbound/Outbound calls about 100 per day● Assisted trucking companies with money transfers to employees for pay, repairs, fuel, and food● Verified Comchecks● Pulled express codes for Comchecks● Maintained customer profiles and accounts● Answered customer inquiries pertaining to account balances and re-ordering supplies sucha s Comcheks and pay cards● Transferred and added money to business (trucking) and customer (employee) accountsMaintained accounts payable and receivable

Greater Nashville Area, Tn

● Provided technical assistance via phone, remote login, and chat to customers with a mobile device, tablet, pc, gaming systems, and etc.● Heavy inbound and outbound calls (50-100 daily)● Insurance and warranty verification and replacement of products● Maintained customer profiles● Managed accounts and moderate billing needs● Sent follow up emails to ensure customer satisfaction after assistance was provided