-provide positive first impression to welcome existing, new and potential customers.-Engage with customer to build rapport and loyalty-Solve customer challenges by offering relevant product and service

-Handled and responded to over 100 customer enquiries in all forms ( emails, phone calls, in person) daily.-Maintained up-to-date knowledge of product and service changes and provide primary customer support to internal and external customer -Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues

-Created, Prepared and delivered reports to various departments-managed files and records for clients and adhered to safety procedures to prevent branches data misuse -Scheduled meetings, interviews, and client appointments for staff team and maintained agendas. -Coordinate training sessions and seminars.-Assessed personnel performance and implemented incentives and team building events to boost morale.-Delivered performance review, recommending additional training or advancement.

-Updated spreadsheets and created presentations to support executives and boost team productivity-maintained daily reports, documents, memos and invoices.-Screened visitors and issued badges to maintain safety and security.