Customer Success Digital Service Specialist, design and implement initiatives to enhance Net Promoter Score (NPS) and support customers during the onboarding process. My strategies led to a 45% increase in customer retention rates. Serve as an escalation point for complex technical inquiries, showcasing my expertise in product knowledge and problem-solving skills. Manage service requests in CRM salesforce including triage to resolve issues over the phone, creating service tasks, communicating with customer. Collaborate with cross-functional teams to develop solutions for recurring technical issues. Effectively manage multiple support cases simultaneously, ensuring a high closure rate within the designated timelines.

Educational Specialist, Provide parent support groups and identify children's mental growth needs. Facilitate workshops on a variety of early childhood topics- Rough Play, Classroom Management,Transitions, and Co-Teacher Relationships. Assist parents, students, and staff, in resolving issues. Received letters of thanks for my compassion. Conduct professional early childhood pieces of training ECERS-CLASS-Teaching Strategies- QRS- Head Start- State Pre-K. Provide classroom Develop a total object-orientedapproach for online training and performance. Provide training and technical assistance to early childhood and special education personnel for variety of facilitated various angermanagement, domestic violence and substance abuse groups. Serve as a peer coach and training ambassador for the enrollment team; ensured successful implementation of the organizations "Student Success Process" initiative. Serve as a mentor and liaison to staff by making virtual visits and evaluate programs to achieve quality programmingprovide essential training for teachers and staff, and conduct engaging workshops on early childhood topics to enhance youth development. Guide and support students in creating individualized academic plans.

College and Career Success Coach Specialist at Chicago Public Schools, Mentored first-generation and low-income high school students on access to higher education through assisting with the FAFSA process, researching. Successfully onboarded and managed a team of 8 high school career counselors, increasing new student enrollment by 20% and improving students' satisfaction scores by 40%.Developed and implemented a new post-secondary, college acceptance strategy that increased the number of qualified leads by 50% and increased the number of studentsadmitted to the college by 50%.Created and refined internal documentation process to implement a new college admissions process that improved student satisfaction scores by 20%.Successfully led a team in developing post-secondary goals for over 500 students, ensuring their success. During COVID-19, Adapted our support to provide virtual assistance for 200-500 students, prioritizing Social Emotional Learning. Increased Individual Learning Plan (ILP) completion by 42% through comprehensive assessments and customized plans.Organized various events, including career fairs, employer panels, networking receptions, and professional development seminars. I also monitored client performance during internships and other post-employment experiences to ensure successful outcomes.

Student Services Specialist at Williams Youth Services. Increased student enrollment in online credit recovery courses by 100% within the first semester of the school year. Assisted and increased enrollment to ensure chosen courses were approved by school and met students graduation requirements.Implemented Recreational Time during Lunch to increase social emotional skills with 9-12th graders to improve morale in the school culture.Monitored weekly academic progress to ensure students stay on track to complete the course successfully and on time. Provided technical assistance to students via phone, email, and live chat. Trained new staff members on how to use the company's software applications.

Early Childhood Education Specialist at Christopher House in Chicago, IL, Supervised teachers and student employees; models expert teaching practices, and provides feedback for improving teaching and enhancing parent and student relationships.Presented recommendations for early childhood practices social emotional learning that would help residents with parenting skills during staff meetings.Developed and maintained systems for recording observations, organizing materials for teacher support, and assessing teacher progressimplemented the 40 Developmental Assets approach to foster positive child development. Ensured adherence to HS, State Pre-K, and Child Care contractual mandates for child assessments, while also providing valuable training and support to program staff on Creative Curriculum and ESI-R screenings.

Youth Development Specialist at The Night Ministry in Chicago,Developed pregnant youth (residents) by accompanying them in the community and teaching life skills (parenting, personal hygiene, chores, cooking). Identified youth groups, researched, planned group interaction, and facilitated groups. Facilitated the intake process by greeting new residents, completing paperwork, giving tours, and providing linens and hygiene materials. Supervised and dispensed medications according to doctors prescribed orders to all residents. Demonstrated and modeled independent living skills to parenting and pregnant youth daily. Provided hands-on support to residents in the community, promoting positive role modeling and coaching them in basic life skills such as personal hygiene, cleaning, cooking, and childcare.