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Precious Ruby Abarquez is listed as Team Captain | E-Commerce | People Development | Team Management at Boldr, a company with 176 employees, based in Marikina, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Precious Ruby Abarquez.
Precious Ruby Abarquez previously worked as Customer Service Team Lead (Team Captain) at Boldr and Shift Team Lead at Boldr. Precious Ruby Abarquez holds Culinary And Pastry Arts, Culinary Arts/Chef Training from Academy Asia School Of Technology And The Arts.
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Hello there! Thanks for visiting my profile. I started my Customer Service journey in the BPO industry in the Philippines to support my needs as soon as I turned 18 (the year 2013) and also to help my family. I never imagine that this journey will give me excitement and fulfillment in my career over the past years. I do enjoy helping people whether it's a customer or a colleague who needs someone to talk to. This made me realize that Customer Service is also essential in our daily lives.As an experienced Customer Service Representative/Advocate, I understand that this is no easy job dealing with irate customers, asking for help, or sometimes dealing with escalated issues despite these enjoyed helping people, finding a solution to complex issues, collaborating with my team and learning through these hardships and experiences. As I progress with my career I found myself encouraging my colleagues and helping them in identifying areas of opportunities and improvement, I found myself enjoying hearing feedback on how I helped them and feedback on how should I improve. I also had the opportunity to plan for training and training facilitation before achieving the promotion to team leader where I can help more people to grow and develop.Currently, I'm now a Team Captain where I help and develop individuals in preparation for their career growth, also awarded Outstanding Team Captain for my achievement and contribution to the company. I value learning from others, genuine connection, feedback, and hearing other people's stories and how will I be able to help them. I believe in time management, planning and organization will help you see things clearly and get things done ahead. If you want to contact me, please inbox me at anytime Email: preciousruby28@outlook.comLinkedIn: /preciousrubycaFacebook: /lovepreciousruby
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Pasig, National Capital Region, Philippines
- Identify growth and development opportunities for team members to enable career progression and self-development- Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals Monitor attendance and people concerns of all team members.
Pasig, National Capital Region, Philippines
- Understand, articulate, and implement best practices related to your area of expertise- Provide guidance to team members to foster growth and development, best practices, and optimal morale.- Demonstrate a strong interest in learning about the assigned client, including key contacts, unique requirements and operating processes- Facilitate training and/or.
Pasig, National Capital Region, Philippines
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved- Ensure proper and timely escalation of issues to meet internal and external expectations.
Pasig, National Capital Region, Philippines
- Responsible for solving account queries and providing customer support - Maintaining account security, processing cancellations, and issuing refunds - Troubleshooting reported technical issues in customer devices such as TV, mobile phones and computers via live calls and chats - Clarify clients' concerns or issues and take appropriate action to respond.
Quezon City, National Capital Region, Philippines
- Handles email and inbound calls from customers- Helping customers to make a booking for their travel plans- Processing cancellation of booking, issuing credits and adjustment- Handling customer complaints- Contacting suppliers for cancellation and other modifications- Upselling of additional tours options
Quezon City, National Capital Region, Philippines
- Agent monitoring- Assess agent performance- Provide continuous improvement in processes – internal andexternal.- Identifying and addressing to increase and improve customer satisfaction potential and customer interaction issues.
Quezon City, National Capital Region, Philippines
Quezon City, National Capital Region, Philippines
Other employees you can reach at boldrimpact.com. View company contacts for 176 employees →
Evan Jay Sabordo
Colleague at BoldrPhilippines, Philippines
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GC
Gracie Chua
Colleague at BoldrPasig, National Capital Region, Philippines, Philippines
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AL
Apoetrah Legayada
Colleague at BoldrCainta, Calabarzon, Philippines, Philippines
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RS
Ronaldo Sosa
Colleague at BoldrMérida, Yucatán, Mexico, Mexico
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AS
Aqeela Samuels
Colleague at BoldrCape Town, Western Cape, South Africa, South Africa
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CB
Christine Bernardino
Colleague at BoldrBulacan, Central Luzon, Philippines, Philippines
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SM
Siphokazi Mkosi
Colleague at BoldrCity Of Cape Town, Western Cape, South Africa, South Africa
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JM
Jorge Melendez
Colleague at BoldrMexico, Mexico
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MA
Mika Antonio
Colleague at BoldrTaguig, National Capital Region, Philippines, Philippines
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SM
Saul Martin
Colleague at BoldrYucatán, Mexico, Mexico
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Quick answers generated from the profile data available on this page.
Precious Ruby Abarquez works for Boldr.
Precious Ruby Abarquez is listed as Team Captain | E-Commerce | People Development | Team Management at Boldr.
Precious Ruby Abarquez is based in Marikina, National Capital Region, Philippines while working with Boldr.
Precious Ruby Abarquez has worked for Boldr, Tdcx, Concentrix, Home Credit Philippines, and Acquire Bpo.
Precious Ruby Abarquez's colleagues at Boldr include Evan Jay Sabordo, Gracie Chua, Apoetrah Legayada, Ronaldo Sosa, and Aqeela Samuels.
You can use AeroLeads to view verified contact signals for Precious Ruby Abarquez at Boldr, including work email, phone, and LinkedIn data when available.
Precious Ruby Abarquez holds Culinary And Pastry Arts, Culinary Arts/Chef Training from Academy Asia School Of Technology And The Arts.
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