Precious Ruby Abarquez Email & Phone Number

Pasig, National Capital Region, Philippines

- Identify growth and development opportunities for team members to enable career progression and self-development- Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases- Ensure that team members are properly trained and working consistently to meet client needsEnsure that the team meets company and client-specific KPI targets through product/service training- Relay consistent issues to Service Delivery Manager in a timely and efficient manner- Understand, investigate, and solve any complex client requests or complaints- Identify opportunities for continuous improvement and scaling growth, in coordination with the Service Delivery Manager

Pasig, National Capital Region, Philippines

- Understand, articulate, and implement best practices related to your area of expertise- Provide guidance to team members to foster growth and development, best practices, and optimal morale.- Demonstrate a strong interest in learning about the assigned client, including key contacts, unique requirements and operating processes- Facilitate training and/or refresher sessions in your area of expertise when necessary.- Cascade updates on processes when prescribed from the Team Captain and/or client and make sure that the team understands it correctly - Communicate any process failure, clarification, or question to Team Captain in a timely manner- Make sure that all required deliveries are equally divided and completed correctly to maintain 99.9% Quality- Help motivate the team to meet the daily targets- Prepare a start of shift and/or an end of shift report if necessary and send it out via email- Highlight and report any issues within the team: performance, attendance, energy / motivation- Proactively include suggestions on how operations management can help with issues and concerns- Initiate reviews of materials to ensure proper and timely execution of processes

Pasig, National Capital Region, Philippines

- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved- Ensure proper and timely escalation of issues to meet internal and external expectations- Identify opportunities and recommendations for continuous process improvement- You are expected to deliver service excellence and maximize customer satisfaction- Work with the external team to stay updated on product and service knowledge

Pasig, National Capital Region, Philippines

- Responsible for solving account queries and providing customer support - Maintaining account security, processing cancellations, and issuing refunds - Troubleshooting reported technical issues in customer devices such as TV, mobile phones and computers via live calls and chats - Clarify clients' concerns or issues and take appropriate action to respond to cases prior to escalation. - - Maintain revenue by managing client retention and renewal.

Quezon City, National Capital Region, Philippines

- Handles email and inbound calls from customers- Helping customers to make a booking for their travel plans- Processing cancellation of booking, issuing credits and adjustment- Handling customer complaints- Contacting suppliers for cancellation and other modifications- Upselling of additional tours options

Quezon City, National Capital Region, Philippines

- Agent monitoring- Assess agent performance- Provide continuous improvement in processes – internal andexternal.- Identifying and addressing to increase and improve customer satisfaction potential and customer interaction issues.

Quezon City, National Capital Region, Philippines

● Handles inbound calls from customers● Handling customer complaints● Processing of credits and adjustments, billing explanations, and billing disputes

Quezon City, National Capital Region, Philippines

● Handles inbound calls from customers.● Handling customer complaints● Processing of credits and adjustments, billing explanations, and billing disputes● Upselling additional services when needed● Processing subscription renewal and cancellation● Scheduling package returns and replacements.● Contacting supplier for modification and cancellation requests

Culinary And Pastry Arts, Culinary Arts/Chef Training

Hospitality And Cruise Services, Hospitality Administration/Management