Precious John Ukam Email & Phone Number

Lagos State, Nigeria

I design and implement strategies and events to transform guests into raving members within the church community. By efficiently deploying resources and orchestrating projects that yield measurable results. Events and Attraction Execute Projects  Process improvement Quality control Decision Making Budgeting and Resource allocation Performance.

Nigeria

 A consultant to customers by educating customer on product knowledge and pricing. Asking questions to understand customer requirements, Pitch and close sales. Carrying out KYC for customers who intend to make payments in instalment, backed with a follow up on finance team to verify is customer is credible and details uploaded with the CRM Tool.

Ikeja, Lagos, Nigeria

• I’m solely responsible for Order to Cash processing which includes:
• Serving as an interface between our Value Chain and Customers by giving reports on the status of production for their orders as gotten from the Production Team.
• Demand planning of raw materials.
• Head Project manager for Sales conference for Lagos zones with all states in attendance.
• Handled office procurement and ensured swift running of day-to-day activities.
• Create sales orders sent in by customers to enable prompt production, deliveries, and invoicing within given SLA terms using SAP ECC6 ERP Sales & Distribution module.

Lagos, Nigeria

• Proactively develop customer relationships, anticipate and provide solutions to customer needs and give high priority to client satisfaction
• Worked in the outbound team which involved calling customers to confirm orders placed.
• Worked in the inbound team which involved receiving calls from customers and attending to their complaints and enquiries.
• Worked in the emails and social media teams which involved responding to customers’ complaints and enquiries via email and live chat.
• Worked collaboratively with cross-functional teams to ensure that all correspondences are properly documented in line with approved SOPs, and escalated issues/complaints are completely resolved