• Oversaw the seamless coordination of certified caregivers for clients by managing the recruitment and hiring processes for certified CNAs, PCAs, and HHAs, increasing the client base by 50% within 3 months• Successfully monitored payroll processing and billing cycles by maintaining efficient and accurate systems, resulting in compliance with all required policies and maintaining high fiscal integrity• Built and led an effective team of approximately 20 employees and managed a client base of about 40 ensuring the provision of high-quality care and customer service• Maintained accurate records of staff training and development activities, ensuring audit and licensure compliance. Facilitated orientation sessions for new hires, ensuring seamless onboarding and reducing ramp-up time by 50%. Successfully transitioned all recruiting, staffing, and client systems to electronic systems, introducing a more efficient way to manage all applicants and their employment status, resulting in increased productivity and streamlined processes

• Developed and executed a comprehensive marketing and sales plan to increase move-ins by 25% over the course of six months• Negotiated media agreements and secured promotional materials, saving the company over 20% in costs• Managed and reported on campaign costs and effectiveness using pre-determined KPIs• Continuously monitored for changes in market trends and made adjustments to campaigns and strategies as needed resulted in a 35% increase in average monthly revenue

• Developed and led a robust resident-centered activities and outreach program, increasing resident satisfaction by 20% over the course of six months as determined by satisfaction surveys• Created and maintained a communication log to document progress and activities, resulting in timely recognition of resident's physical and behavioral changes and effective communication within the team• Established a strong community presence by networking with local businesses and maintaining a volunteer and outreach base, resulting in a 30% increase in community involvement• Managed monthly budget and expenses, including productive labor wages, supplies, entertainers, activities, and more• Effectively allocated resources to maintain a high level of quality programming while staying within budget. Resulted in an 80% reduction in program expenses while maintaining a high level of engagement and satisfaction among residents.