Posting and keeping track of job advertisements via various job platformsCandidate relationship management activitiesResponsible for hiring of selected candidates and organization of the first dayConducting the onboarding process for new hiresMaintaining a local database of potential candidatesDriving the recruitment processes (search and selection, screening and attracting candidates)Setting up, organizing, and conducting interviews, testing activities, and assessment… Show more Posting and keeping track of job advertisements via various job platformsCandidate relationship management activitiesResponsible for hiring of selected candidates and organization of the first dayConducting the onboarding process for new hiresMaintaining a local database of potential candidatesDriving the recruitment processes (search and selection, screening and attracting candidates)Setting up, organizing, and conducting interviews, testing activities, and assessment centersEnsure an excellent candidate experience throughout the entire processCompany promotional activities like contact with relevant universities, job fairs, and other relevant business meet-ups Show less

Daily review and integration of needs for customers (via SAP).In cooperation with production planners, defines priorities in shipments with corresponding quantities.Organizes delivery of products in agreed quantity and in agreed time frames.Communicates daily with customers about upcoming activities (about deliveries, customer conditions, current affairs, etc.)Monitors and resolves potential customer complaints.Tracks and analyzes rating from customers and managing actions… Show more Daily review and integration of needs for customers (via SAP).In cooperation with production planners, defines priorities in shipments with corresponding quantities.Organizes delivery of products in agreed quantity and in agreed time frames.Communicates daily with customers about upcoming activities (about deliveries, customer conditions, current affairs, etc.)Monitors and resolves potential customer complaints.Tracks and analyzes rating from customers and managing actions to improve ratings.Optimizes transport costs through weekly planning.Optimizes the cost of complaints with clear communication of procedures with each customer individually, to minimize errors.Defines procedures for improvement of daily activities. Show less

Responsible for maximizing revenue growth by managing and developing profitable business on respective Sales Territory, according to the annual business plan, revenue forecasts and departmental objectives.Provide a customer focused, professional and high quality expert service, by using consultative selling approach. Investigate Sales potentials on the Sales Territory, acquire new customers by using different Sales Tactics, develop prospects and maintain relationship with existing clients… Show more Responsible for maximizing revenue growth by managing and developing profitable business on respective Sales Territory, according to the annual business plan, revenue forecasts and departmental objectives.Provide a customer focused, professional and high quality expert service, by using consultative selling approach. Investigate Sales potentials on the Sales Territory, acquire new customers by using different Sales Tactics, develop prospects and maintain relationship with existing clients and partners thus achieving the targeted Sales revenue.Manage and develop respective Sales Territory according to commercial strategy and annual business plans.Accountabilities:- Prepare and execute the respective sales territory revenue and sales strategic business plan.- Understand market trends and customer expectations.- Responsible for sales effectiveness & efficiency of the sales territory.- Regularly review and monitor customer productivity, assess and take action to address their needs.- Ensure that the agreed number of 30 calls per day are always achieved or exceeded. - On sales calls understand customer needs. Expand existing customer base, stimulate productivity of existing customers, develop potential customers and acquire new customers.- Identify customer’s needs, analyse and solve problems and promote service combined with tailor made solutions if necessary.- Work closely with colleagues from other departments in order to develop and manage full service standards on respective sales territory.- Prepare all reports and statistics for sales territory with the required accuracy and within set timeframe.- Financial monitoring for all clients regarding obligations.- Work closely with all positions in Finance Department in order to generate productivity and other reports.- Monitor competition performance on respective Sales Territory Show less

-Identify training and development needs within an organization through job analysis, quality evaluation results and regular consultation with business managers;-Assist marketing managers and specialists in new offers development in terms of business processes and systems, and train front lines how to present it to the market;-Design and develop training and development programmes based on the Customers’, organisations’, groups’ and the individuals’ needs;-Make sure that the costs… Show more -Identify training and development needs within an organization through job analysis, quality evaluation results and regular consultation with business managers;-Assist marketing managers and specialists in new offers development in terms of business processes and systems, and train front lines how to present it to the market;-Design and develop training and development programmes based on the Customers’, organisations’, groups’ and the individuals’ needs;-Make sure that the costs of planned programmes are kept within budgets;-Monitor and review the progress of trainees;-Evaluate training and development programmes;-Keep up to date with developments in training and customer centricity areas;-Understand and use e-learning techniques;-Keep training path curriculums up to date;-Support Customer Centricity communication and multimedia specialist in development and maintenance of front line communication vehicles (intranet, e-mail, SMS). Show less

- Processing all type of Customer Claims in written form – prepaid/post-paid – consumer/business claims. Processing claims in which customer threatens with the lawsuit and the media (CC Alert) include Social media claims in written and verbal form. Handling objections made by government and non-government state agencies (RATEL, Ministry of Trade, Associations of Consumer protection). Misuse of documents solving (Consumer and Business). Servicing of redirected calls from the first line in order… Show more - Processing all type of Customer Claims in written form – prepaid/post-paid – consumer/business claims. Processing claims in which customer threatens with the lawsuit and the media (CC Alert) include Social media claims in written and verbal form. Handling objections made by government and non-government state agencies (RATEL, Ministry of Trade, Associations of Consumer protection). Misuse of documents solving (Consumer and Business). Servicing of redirected calls from the first line in order to provide direct support to customers. Solving TTS received from first line of customers’ support. Roaming issues support.Back up for Advanced Technical Support- Provide support to mobile and fixed customers with respect all Telenor Fixed-Mobile Convergent (FMC) solutions including Mobile and Fixed: voice, data and value added services. Assists in improving customer facing teams knowledge, understanding, comfort level and skills with FMC solutions, digital and advances services. Supports the resolution of all consumer and business client complaints related to Digital and advanced services. Solving and responding to consumer and business customers’ complex complaints related, but not limited to following services: Professional fixed voice solutions, Asymmetric and symmetric Internet and Data VPN services, Web hosting, Mail hosting, Domain registration, Fleet management, Cloud services, Blackberry. Remote monitoring and troubleshooting of business Customer Premises Equipment (CPE): Gathering information on network faults and distribute it to CNOC for further solving. Show less

- Everyday monitoring of agents’ work. Making reports about the team’s performance and customer feedback, listening to inbound and outbound calls, providing feedback (written and oral) and identifying areas that could be improved. Working on the improvement of call map according to company’s aims. Improving business processes and procedures. Organizing workshops in order to improve agent’s performance (quality of conversations, sales skills, efficiency etc.). Making the plan and methods for… Show more - Everyday monitoring of agents’ work. Making reports about the team’s performance and customer feedback, listening to inbound and outbound calls, providing feedback (written and oral) and identifying areas that could be improved. Working on the improvement of call map according to company’s aims. Improving business processes and procedures. Organizing workshops in order to improve agent’s performance (quality of conversations, sales skills, efficiency etc.). Making the plan and methods for training and its implementation for training of new agents (I created the concept of the training and its implementation with the basic inputs from Knowledge team). Show less

Answering inbound calls and helping the customers with certain requests. Creating and developing customers‘ interests in Telenor’s services and products. Helping new agents in acquiring new skills thourgh mentor work.Performing outbound calls for proactive offering of Telenor’s services (annexes, promotion of new services, help with choosing them etc.)Awards – The award for the Top performer in 2013 (best results, quality of conversations, sales skills, user experinece, promotion of… Show more Answering inbound calls and helping the customers with certain requests. Creating and developing customers‘ interests in Telenor’s services and products. Helping new agents in acquiring new skills thourgh mentor work.Performing outbound calls for proactive offering of Telenor’s services (annexes, promotion of new services, help with choosing them etc.)Awards – The award for the Top performer in 2013 (best results, quality of conversations, sales skills, user experinece, promotion of Telenor’s values etc.). Show less