Predrag Matejic Email & Phone Number

Belgrade

• Dealing with entire warranty processes related to KIA vehicles in Adria region (Slovenia, Croatia, Serbia, Bosnia and Montenegro) for KIA authorized dealers through:
• Warranty claim approving process in accordance with KIA Motors Company warranty guidelines.
• Controling warranty claim validation process, giving support to dealers in case of rejections and pending claims.
• Correcting and resubmiting rejected claims.
• Reporting on claims rejected for which a resubmission is not possible.
• Performing warranty analysis reports for KIA and supply warranty related data.

Belgrade

• Involved in all aspects of warranty processes (analyzing and processing of warranty claims, repair cost control and ensuring compliance with BMW warranty policies).
• Reviewed warranty repair orders for proper completion, accuracy and legibility to ensure compliance with procedure manuals.
• Submitted warranty and goodwill claims, applying the policy and procedures correctly to achieve the highest level of customer satisfaction.
• Checked dealer's repair orders against the vehicle's service history to avoid making duplicate claims.
• Determined and entered the applicable labor codes, failure codes and other administrative data required.
• Maintained appropriate records and documentation.

Belgrade

• Submited warranty claims to the AUDI, VW and Seat using the administrative tools available.
• Monitored claim progress through accessing manufacturer systems.
• Ensured efficient progress of warranty jobs through the network of authorized dealers.
• Reviewed every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.
• Determined if repair write-up meet manufacturer standards.
• Reviewed all returned and rejected warranty claims and prepared the repair orders for re-submission.

Belgrade

• Organized roadside assistance and breakdown services for members of European automobile clubs in Serbia.
• Interacted with different departments and working with external business partners.
• Assisted to AMSS members across a variety of communication channels ensured that they have the right services to meet their needs.
• Responded to any internal and external queries effectively, whilst providing excellent customer service.
• Provided excellent customer service, reducing repair time on road repairs, by locating the closest certified service location.

Belgrade

• Recorded and processed warranty claims using manufacturer procedures, using their references and control data to transmit all claims for payment.
• Ensured that all warranty claims submitted comply with manufacturers’ published manuals and repair time schedules.
• Obtained and validated all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
• Received payment summaries from dealers for warranty repairs.
• Maintained a file on technical changes for vehicles that are in warranty period.
• Discussed with the Aftersales Manager any claims that are concerned as to the likelihood of rejection.