Dealing with entire warranty processes related to KIA vehicles in Adria region (Slovenia, Croatia, Serbia, Bosnia and Montenegro) for KIA authorized dealers through:• Warranty claim approving process in accordance with KIA Motors Company warranty guidelines.• Controling warranty claim validation process, giving support to dealers in case of rejections and pending claims.• Correcting and resubmiting rejected claims. • Reporting on claims rejected for which a resubmission is not possible.• Performing warranty analysis reports for KIA and supply warranty related data. • Managing the warranty system and maintaining dealer parameters in warranty system. • Conducting warranty labor rate survey at distributor level.• Supervising dealer warranty labor rates and negotiate it with dealer. • Collecting field feedback from authorized dealers on product quality concerns, gather data and create KPI reports on monthly basis for KMC.• Field campaign completion ratio survey on a weekly and monthly basis.• Checking appropriate parts availability necessary for field campaigns. • Optimization of warranty payment cycle time, identifying constrains to speed up the warranty claim processing process.• Developing warranty training for dealers across the region. • Maintaining audit compliance in warranty activities, prepare & provide data required by audit.• Conducting warranty audits of authorized KIA dealers covering detailed review of procedure, documents and replaced parts.

• Involved in all aspects of warranty processes (analyzing and processing of warranty claims, repair cost control and ensuring compliance with BMW warranty policies). • Reviewed warranty repair orders for proper completion, accuracy and legibility to ensure compliance with procedure manuals.• Submitted warranty and goodwill claims, applying the policy and procedures correctly to achieve the highest level of customer satisfaction.• Checked dealer's repair orders against the vehicle's service history to avoid making duplicate claims.• Determined and entered the applicable labor codes, failure codes and other administrative data required.• Maintained appropriate records and documentation.• Participated in exchange of service information and implementation order guide in everyday activities, establish new approach to customer in premium brands.• Suggested improvements to increase efficiency, checking invoices and credit notes.• Worked with service manager to verify compliance with BMW policies and procedures.• Regularly checked BMW warranty bulletins and forwarded up-to-date warranty information concerning recall and field campaigns.• Checked and corrected translations of campaign bulletins and ensured timely communication. • Created and prepared warranty training materials to dealer and field personnel.• Periodical reporting (monthly, quarter and yearly) and creating reports about expenses in warranty period.• Maintained productive relationships with the manufactures designated warranty representatives.• Ensured technical and parts data background on given technical concerns.

• Submited warranty claims to the AUDI, VW and Seat using the administrative tools available.• Monitored claim progress through accessing manufacturer systems.• Ensured efficient progress of warranty jobs through the network of authorized dealers.• Reviewed every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.• Determined if repair write-up meet manufacturer standards.• Reviewed all returned and rejected warranty claims and prepared the repair orders for re-submission.• Contacted the appropriate warranty claims representative regarding claims requiring special authorization.• Investigated overdue claims and discussed issues raised with manufacturer.• Controled all filing and archiving of warranty claim paperwork.• Assisted service consultants and technicians with any warranty questions.• Ensured that warranty return parts were stored in a safe and secure manner.• Inspected parts returned under warranty and maintained a record of such inspections.• Implemented a new warranty web based system to improve warranty administration. • Managed mobile assistance services for AUDI,VW and SEAT brands. • Organized non-technical training programs (warranty policy and procedures and warranty applications/software) for dealers. • Trained service advisers on proper customer handling techniques.

• Organized roadside assistance and breakdown services for members of European automobile clubs in Serbia. • Interacted with different departments and working with external business partners.• Assisted to AMSS members across a variety of communication channels ensured that they have the right services to meet their needs. • Responded to any internal and external queries effectively, whilst providing excellent customer service.• Provided excellent customer service, reducing repair time on road repairs, by locating the closest certified service location.

• Recorded and processed warranty claims using manufacturer procedures, using their references and control data to transmit all claims for payment.• Ensured that all warranty claims submitted comply with manufacturers’ published manuals and repair time schedules. • Obtained and validated all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.• Received payment summaries from dealers for warranty repairs.• Maintained a file on technical changes for vehicles that are in warranty period.• Discussed with the Aftersales Manager any claims that are concerned as to the likelihood of rejection.• Processed service demands and payment of repair expense from manufacturer.• Controlled fulfilled work in warranty period.• Maintained good working relationship with manufacturer warranty representative.