With over 6 years of experience as a Salesforce Administrator and Business Analyst, I am a Salesforce Certified Administrator (SCA) who is passionate about driving digital transformation and adoption of Salesforce products. In my current role, as IT Business Partner, I am responsible for implementing Salesforce enhancements, new products such as Consumer Goods Cloud, Salesforce Maps and Territory Planning, whilst making sure business operations continue to function without disruption.In my role, I design and implement digital processes that increase performance and efficiency, review and improve existing processes/configuration, develop end-to-end use cases, and deploy technical solutions to enhance business success. I have led and delivered several projects and initiatives throughout my career, such as multi-factor authentication, automation, middleware integration, and continuous improvement projects. I have acquired skills in monday.com, software testing, and quality assurance, and I have expertise in Salesforce Lightning and process improvement. My goal is to continuously develop myself in the CRM space and be a key contributor to the success of an organisation, while staying true to my values. I aim to inspire those around me and become an integral team member of any organisation I am privileged to be a part of.
Listed skills include Customer Service, Problem Solving, People Leading, Self Driven, and 24 others.
