Custom Software Engineering Associate
Implemented proactive maintenance strategies, resulting in a 20% reduction in system downtime for critical COTS applications. ● Managed and in-house built JAVA application on the Linux OS, dedicated to proactively detecting and mitigating vulnerabilities, leading to a 30% decrease in potential security breaches and a notable reduction in the volume of tickets. ● Investigated and resolved assigned production support issues through meticulous troubleshooting and root-cause analysis, leading to a 40% reduction in customer-reported incidents and ensuring uninterrupted service delivery. ● Ensured data accuracy by creating precise SQL queries, reducing discrepancies by 15% and enhancing overall data quality.