Optimized Telecom infrastructure by analyzing and moving 600 offices across the country tocloud telephony from POTS and Cisco infrastructure, resulting in improvement in call handling,easy management due to uniformity of platform and 16% jump in customer satisfaction after 2ndquarter of the move. - Migrated the Whole telephony infrastructure to Genesys cloud andDecommissioned On-Prem Equipment - Decommissioning of Webex and integration to MicrosoftTeams for the Org - Converting POS systems for 500+ agencies to cellular from connected to LAN -Worked on Cisco CUCM / CME’s for user addition/modification & deletion - Used PowerShellscripting to pull information regarding Software type and call records from user’s computers -Used Service First for Troubleshootingg the Issues with POTS and Softphones (CISCO / GenesysWebRTC) - Analysed call flows for efficiency and locate the issues & collaborated with teamto implement upgrades / fixes

· Used Unified Desktop tool operating on Linux OS to diagnose, troubleshoot and provision theInternet/phone/Tv services.· Created, Worked on, Updated/Escalated, Followed up and Resolved Tickets in Salesforce, Service now & Jira tool· Maneuvered Nimble this/Netcracker/ CMD prompt to Identify and Troubleshoot connectivity problems & Corrupt Work orders· Identified loss of RF signals due to Noise Ingress/ Signal leakage· Identified CMTS mismatch, DAC errors DNS issues and Node saturation & worked on resolving them.· Bridged our Routers with External routers, Port Forwarding and set up our Network Security Product on accounts.· Minimize the technician visit at home by resolving problem over the phone by various means· Reviewed all the factors affecting services ‘Data-link layer’ and booked a tech dispatch for physical issues in the connection.· Email troubleshooting including POP, IMAP and Active-sync configurations, Password reset.

*Monitored fully automated 28 lanes of bowling and resolved the issues in their communication with the central computer.*Prepare reports for maintenance, supplies and replacement parts and inventory records*Supervise, monitor, and troubleshoot the electro-mechanical equipment and their communication network with the controlling software*Install, repair, replace and maintain the machinery including switches, conveyor belts,motors, fuses, wires, and sensors etcetera

Design and Implementation of new solutions and improving resilience of current environmentSkilled in network troubleshooting, subnetting and bringing client satisfaction *Engaged in routing configurations to improve the traffic or any outage issues * Windows and Linux operating system environment * Worked with IPSEC and Open VPN for securing traffic with our clients *Worked with Cisco Routers, RIP and EIGRP implementation and troubleshooting *Maintenance of WAN and LAN environments covering Switching/Routing/Wireless/Firewalls *Basic network Security evaluation *Used Microsoft office tools and technologies including office 365 suite / G-Suite as well.