I come with a decade of diversified work experience in BPO Operations - Certified Change Management Professional•Customer and Member Service operations•Performance Management•People Management•Client Services•Business Partner & Vendor Management•Strict adherence to SLA's, exceeding client targets & KPI metrics, primarily C-SAT / Reduction on Repeat Rate/ FCR & AHT. Planning & Recruiting different dimensions of job role as per business needs. Projecting and meeting Revenue forefront through budgets inline. (P&L Management)During my tenure I have gathered startup experiences as well as handled the ongoing ship in middle of the storm. Gained experiences for multiple processes from different LOB- Inbound / Outbound/ Back Office, verticals comprising of Fintech/ E-Commerce / Content Moderation/ Telecom / Semi- Tech / Hospitality & Leisure, by also being a part of pilot teams to set up and ensure smooth transition and running of operations. I have strong ability to initiate, withstand business growth and long term partnership to reach the organisational goal.Looking forward for a go getter platform to contribute towards meeting & exceeding business goals. A firm believer of R3=C1 (Respect, Recognition, Rewards flows out of Consistency) and custodian of people&work ethic culture.