Senior Consultant, NIB & BUPA (Oct 2021 – Present)●Conducted workshops with stakeholders to draft business requirement documents.●Translated business requirements and technical information into non-technical terms forcommunication and collaboration with development, operations, and leadership groups.● Conducted brainstorming sessions with all the stakeholders to elicit requirements.● Created user stories for functional and non-functional processes.● Created business process maps and SharePoint documentation.● Collaborated with developers and testers to assess project outcomes, supporting all stages ofSDLC and deliverables.● Conducted UAT and successfully handled release checkout process to assure the softwaredelivered met agreed upon requirements.

Senior System Analyst, EPIC Systems (Aug 2018 – Sep 2021)● Hands-on-experience and understanding of ITSM processes like Incident, Problem, Change,Release, Request, Catalog and Service-level management.● Identified opportunities for process improvements by adopting new EPIC functionality.● Integrated EHR system data with Cerner using Epic HL7 integration.● Provided support by assessing application release and Configuration Management throughServiceNow, Confluence and Jira.● Assisted application end users by identifying issues and resolved them proactively.Informatica developer, BCBSLA (Mar 2017 – July 2018)● Created a centralized database of all policy holders which allowed the members traveling withinthe United States to stay covered under the program and access to their account irrespective oftheir current location.● Designed and implemented data queries using SQL and Store procedures to obtain data frommultiple databases and generated weekly and monthly reports for leadership team.● Hands-on-experience in driving version upgrades, cloning and release (Agile Developmentmodule), communicating and coordinating with the stakeholders.● Conducted UAT with an exhaustive set of user stories and successfully handled release checkoutprocess while assuring all business requirements were met within the timeline