●Mapping business goals to different functions and individuals and ensuring week on week progress against the stated goals.●Budgeting and forecasting for the entire network and sharing details to all stakeholders every-month.●Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.●Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.●Directly reporting to the CEO and leading a central team of 5 Process Analysts.●Leading ongoing reviews of business processes and developing optimization strategies and Effectively communicating our insights and plans to cross-functional team members and management.●Developed strategic relationships with key suppliers and clients to foster profitable business initiatives with supply/operations and on-ground team.●Handled all city level projects directly with operations/supply and on-ground teams for smooth workflow.●Responsible for computing staff performance on a monthly basis for employee recognition, incentives and contest programs.●Prepare and circulate various data and dashboards for supporting the teams (Sales/CX/Ops/Finance). ●Work closely with these teams for preparing the data and report for better understanding of business.●Managing relationships with internal and external stakeholders by coordinating and implementation of the systems and processes.

● Core Member of Delhivery direct team.● Conducted research, analyzed business operations, and problem solved operating inefficiencies, saving companies a combined 800 man hours a month.● Worked with stakeholders and clients to model and document goals, communicating transparently to meet 98% of deadlines.● Researched and prepared presentations for C-level suite regarding profitability reports, policies, internal operating inefficiencies, and industry trends.● Identified operating improvements from internal data with SQL, which reduced man hours by 8% year over year.● Tracked, extrapolated, and interpreted customer data using SQL, and Excel to report customer behaviors and state-wide retention numbers.● Compiled data using data visualization and Excel, working with 5 analysts to infer meaningful insights that improved organizational processes for our network.● Communicated strategies, product development ideas for more attrition on our product to product team, and received valuable feedback regarding approach to business observations.● Lead in planning and engineering, operations (FM & LM), data analysis, handling finance and accounting part for the team.● Analyzing all the work and to eradicate all the bottlenecks to make process flow easy and maintaining TAT NSL to 95%.● Established a network of 6000+ pin codes across 800+ cities in India.● Coordinate with multiple stakeholders, such as finance, customer service, security, network planning and HQ for smooth operations.● Leading a team of 6 employees and handling Operations, Finance and CS team for C2C shipments (~2.3L Monthly B2C volume).● Provide the management with accurate, timely reporting and analysis of operational performance.● Responsibilities include service excellence, liaising with internal operational teams, handling systematic and structural issues, audit and COD compliance, risk management and payments.

● Core Member of ADM team (Alternate Delivery Model).● Planning, conceptualization and operation optimization of Alternate Delivery Models.● Preparation of expansion plans for 30+ cities for the peak season (Dussehra – Diwali).● Onboarding, documentation and handling the FnF process of vendors, partners & stores.● Coordinate with the Risk and BGV team for the verification process of vendors to mitigate risk issues.● Monthly audits of Partners & Vendor centers to ensure improved performance.● Leading a team of 10 employees and 300+ vendors, partners and stores (~20k daily B2C volume) working extensively to improve the Partner Program as well as service Level.● Minimize COD and HV losses by Identifying fraud and risk areas proactively.● Manages the 3PL partner working in defining required SLA’s and monitoring the performance against the key Performance metrics.● Owning Vendor Profile Evaluation, Performance Assessment and Vendor Management.● Provide the management with accurate, timely reporting and analysis of operational performance.● Ensure strong understanding of the partner, including partner economics, solution development and strategic priorities to drive new business opportunities.● Ensure stability and flexibility of the network and limit points of failure for better risk management.● Responsibilities include service excellence, liaising with internal operational teams, handling systemic and structural issues, audit and COD compliance, risk management and payments.● Coordinate with multiple stakeholders, such as finance, customer service, security, network planning and HQ for smooth operations.● Preparation of training plans for all the vendors, partners and drop stores across India based on above feedback.● Responsible for computing staff performance on a monthly basis for employee recognition, incentives and contest programs.

●Planning and optimization of Last Mile Operations across 30 stations (Dispatch Centers) of Telangana & Andhra Pradesh.● Analysis of the distribution network, identification of operational bottlenecks and streamlining the same across all dispatch centers of AP & TS.● Lead in expansion plan of the distribution network in Andhra Pradesh and Telangana.● Manpower and asset planning for the peak season (Dussehra – Diwali) based on analysis of previous load trends.● Reduction of shipment misroute across AP and Telangana by conducting RCAs and proposing appropriate solutions.● SPOC for setting up of KIOSK (self-pick-up centers) in Hyderabad.● Lead in Hyperlocal –Express departmental merger for Hyderabad.● Preparation of SOPs and Training operations team regarding the same.● Monthly audits of dispatch centers to ensure improved performance.● Analysis and optimization of existing field routes of delivery boys to equalize the load per route.