Preetam Singh Rajpurohit Email & Phone Number

Rajasthan, India

Delhi, India

• Spearheading strategic planning initiatives to drive online business growth, analyzing market trends, competitor strategies, and consumer behavior• Implementing data-driven decision-making processes, leveraging analytics tools to identify growth opportunities and optimize online sales performance• Established key performance indicators (KPIs) and dashboards to monitor online business performance, tracking metrics such as traffic, conversion rates, and customer acquisition cost• Conducting market research and customer segmentation analysis to identify target audiences and tailor marketing strategies for maximum impact• Utilising customer feedback and sentiment analysis to improve product offerings, customer service, and overall brand perception• Capable of designing and implementing data analysis pipelines to automate repetitive tasks and improve efficiency

Jaipur, Rajasthan, India

• Planning and strategy of field operation for Rajasthan• Metric management - BAU metric planning and implementation • People management - Managing Area manager, fleet managers & 8k+ Delivery executives.• PnL - Modifying and enhancing the PDP structure to reduce cost

Jaipur, Rajasthan, India

• Automated the process from the order confirmation to dispatch and real-time status of each order• I was responsible for Mother Warehouse of IGP (Day to Day planning & strategy for smooth operations• I was responsible for PAN India dispatch of goods to other 2 WHs and 19 RDCs• People Management- Handling B2B & B2C Operations (Team size of 120+ employees)• Order fulfilment process - Order processing to Order dispatching• Data Analysis- Delivery, NRO, Cancelation, RTO, Missing Orders, Out of Stock products, Packaging boxinventory management

Jaipur, Rajasthan, India

• Roster & strategy planning of 55 health crew members and 6 hub managers for dailysmooth operations, which helped in increasing HCM productivity• Implemented an accurate road map for offline clients with 90% + utilization of offline transport• Reduced cost per delivery by 40% in 3 months by implementing new payout and properroster planning after analyzing demand• Implemented a variable payout plan for HCM'S motivations and best customer's NPS.• Analyzed the local customer base and covered 100% target audience of Jaipur and Kota with four kitchens and maintained the SLA as promised to customer's

Kota, Rajasthan, India

• Working with the upper management in developing operations strategy, identifying local issues, and devising tactics for maximum operational efficiency.• Operational process design based on present-day to day challenges in the system.• Leading and ensuring adherence to SOPs, integrity & ethics standards across ground-level operations. • Data extraction with MySQL Workbench and performing intensive data analysis to generate reports and support fact-based decision-making.• Monitoring daily fleet performance and analyzing operational KPIs-SLA compliance %age, cost per delivery, %age fleet utilization, delivery partner efficiency, MGL, banner logs, etc.

Bangalore

• Created KYC process for Silver,Gold and Platinum Users • Established KPI’S to increase productivity of 35+ Team members• Created product road maps that improve customer retention rate by 25%• Identifying high risk areas using multiple variables, reducing customer defaults by 40%• Strategic planning to optimize internal and external processes• Enhance last mile support by reducing delivery and pickup labor by 224 hours per week• Manage logistics for entire customer base of Bangalore region• Automated Processes to reduce Customer response time from 24 hours to 12 hours

Bangalore

• Set up and lead the risk (KYC) dept to ensure the smooth end to end process for genuine users • Started merchant/vendor on-boarding and weekly settlements process across 3 cities Bangalore, Chennai, and Pune (On-boarded 1000+ merchants)• Created an Order Processing flow for e-commerce partners: Flipkart, Amazon, Myntra• On-boarded 7000+ customers in 6 months, increasing sales of 1000+ different products• Launched a FAQ based self-service which resolved over 60% of 10000 reported queries• Developed payment process to ease collection of revenue and distribution of E-vouchers

Bangalore

• Procure user requirements and fulfil them in the most cost effective manner• Communicate with customers and aid them to provide speedy closure of their projects

Bachelor Of Engineering - Be, Computer Science

Science And Mathematics