Preetesh Patel Email & Phone Number

Leicester City, England, United Kingdom

London, England, United Kingdom

• Migrating user data from legacy Win7 machine to Win10 device.
• Adding Software groups in AD to install applications.
• Using SCCM to push down urgent software to trader’s machines.
• Adding machines to the Citrix broker to allow users to access their devices through Citrix.
• Providing support with issues during UAT period.
• Raising support tickets and escalating issues to designated support groups.

Coventry

• Working to a schedule and managing a team of 4 engineers to replace legacy hardware with new equipment.
• Reporting daily completed figures to management and liaising with them to report any issues.
• Carrying out audits to ensure device locations are accurate, when scheduling deployments.
• Ensuring new devices have the correct software installed and printers are setup prior to installation.
• Updating new CI information on the LANdesk portal.
• Ensuring all issues are logged and escalated when required.

Leicester City, England, United Kingdom

• Imaging MS Surface devices and fixed tills using WDS server and installing windows 10.
• Managing users and devices in Active Directory.
• Installing all required software and ensuring all devices were encrypted, prior to dispatch to the user.
• Manually configuring printers, web shortcuts and ensuring access for user’s files, Configuring POS software on devices.
• Configuring payment devices and testing them before they go to site.

Coventry, England, United Kingdom

• Migrating users from Windows 7 to Windows 10 and providing post deployment support.
• Using migration scripts to restore users’ profiles onto new devices.
• Carrying out OS builds on new and existing hardware using SCCM 2012 and Active Directory.
• Providing floorwalking to support users post migration to windows 10.

United Kingdom

• Deploying and configuring Windows 10 laptops and Desktops and configuring MS Office 2016, O365 and Skype for Business.
• Giving support to users post migration from Windows 7 to Windows 10.
• Using scripts to carry out data migration for users, when upgrading from Windows 7 to Windows 10.
• Collating an end of day Deployment / Floor Walking report of successful and rescheduled deployments.
• Producing detailed daily reports to provide an audit trail of items deployed and removed from site, additional peripherals deployed to users’ desks and highlighting issues to support staff.
• Using a deployment dashboard to monitor the state of the evening’s deployments.

Coventry, United Kingdom

- Managing a small team and providing support to users prior to the previous evenings ZTI migrations, where PC’s have been migrated from Windows XP & MS Office 2003 to Windows 7 & MS Office 2010.- Installing applications that need a manual install and pushing down applications from SCCM. - Initiating a rebuild of any failed ZTI builds during the day where.

United Kingdom

- Scheduling engineers to cover floor walking support at site.- Providing support engineers with a single escalation point for user question or issues regarding the Windows 7 migration.- Collating daily reports highlighting current issues raised by users on the floor.- Providing training to new support staff and ensuring they are confident when dealing.

Germany & Beijing

- Using Microsoft SCCM 2012 to carry out USMT Migrations on customer PC’s.- Resolving SCCM Task Sequence issues when carrying out USMT Migration.- Carrying out OS Build’s on compatible legacy hardware and completing a quality check to ensure a successful OS build.- General Administration work in Active Directory when migrating users and rebuilding.

Lincoln, United Kingdom

- Managing and completing all hardware build’s for windows 7 rollout.- Carrying out quality checks to ensure all OS builds have completed successfully.- Installation of users requested software, using Siemens in house software deployment interface, run advertised programs or manually installing applications.- Carrying out hardware diagnostics on machines.

Midlands

- Working with a team of 2-6 staff in the midlands region, to complete deployments on the Fusion project, which involves rolling out new hardware with MS Windows 7 and MS Office 2010.- Liaising with UK Role Out lead daily to highlight any issues which may affect the evening’s deployments.- Completing end of day reports to give an audit trail of items.

Derby, United Kingdom

We Initiated USMT scans to migrate user’s local data from legacy to new machines. We were setting up desktops and laptops at user’s desks and flagging up scan issues to site lead. We guided user’s through the Bit-Locker process, ensuring outlook connects the users PST’s and additional mailboxes. We had to ensuring user’s data has been migrated completely.

- Carrying out IT audits documenting licence information and hardware details.- Setting up Ghostcast servers for backing up and creating OS images.- Backing up hardware drivers and incorporating them in to the master Windows XP image.- Using driverscan to implement drivers into the base image and initiating sysprep on the base image. - Creating Windows XP.

- Configuring software for Motorola MDT SFF computers, to be fitted into Fire & Rescue Service (FRS) fire engines.- Installation of Firelink software, testing & support.- Building MDT’s using Norton Ghost and Clonezilla and verifying images functionality.- Fault Diagnosis and reporting of returned DOA MDT units.- Programming, testing & fault diagnosis of.

- Working on DSMP project deploying Laptops & Desktops to client sites across the UK.- Setting up complete systems, from single screen to multiple screens.- Liaising with site managers, scheduling deliveries and negotiating secure storage for IT equipment.- Manually migrating user’s files and settings onto new machines.- Mapping lost network drives and.

- Installing Ingenico U32 Chip & Pin terminals around various locations.- Configuring U32 Terminals.- Carrying out fault diagnostics on terminals with help from technical help desk.- Managing shipment of uninstalled terminals back to base.- Creating cat5 cabling to suit the conditions of the site.

- Managing the repair department and carrying out repairs and fault diagnostics.- Repairing IBM T60, T43, T42, T41, T40, T30, & T23 ThinkPad Laptops, also DELL D600 and D400 series laptops. Work carried out consisted of minor repairs as well as full motherboard, chassis, screen and CPU repairs.- Repairing IBM M52, M50, M42, S51 & S50 Think centre desktops.

Bsc (Hons) Building Surveying, Building Surveying

Building Surveying Bsc (Hons)

Education record