Preeth Rupasinghe Email & Phone Number

Colombo, Western Province, Sri Lanka

*500 plus user base, 350 plus computers,50 plus iPad, providing first-level support inquiries that come from users via Calls, Tickets, and Emails.*Answered average 20-30 calls per day, addressing user inquires, solving problems and providing necessary information's to resolve user issues.*Attend & respond to assign Tickets on time, resolve & complete them within IT SLA.*Installed and configured Printers / Scanners.*Performed remote troubleshooting via Damware Remote Everware.*1st Level network troubleshooting.*Troubleshoot and configure VPN.*End-user SAP configuration.*1st Level Azure AD and local AD configurations.*Office 365 based mail configurations.

Kaduwela

*Diagnose the root cause of Hardware & Software issues & solving.*Working with 0365 Cloud-based platforms.*Extended support External Vendors and join with internal support lines in IT helpdesk as per SLAs*Installed and configured Printers / Scanners.*1st Level network troubleshooting.*1st Level Azure AD and local AD configurations.

Nawala

DPJ Holdings is one of the leading group of company in Sri Lanka, spreading it’s wings over seven Diversified industries namely Barcode Automation/Solutions, Labels , Time & Attendance, Convenience shopping, Leisure, Pharmaceutical and smart phone and tablet pc’s.DPJH started it’s operation as a importer / distributor of barcode printer, scanners, process automation solution provider and Time & Attendance solution provider. With short time DPJH captured the market and became the leader in the barcode industry and starts to spread it’ industry to the barcode label market also by forming DPJ Barcode & Label (Pvt) Ltd.*Installing MS Sql Server at Client Site.*Provide 1st Level Support for Finger Scanner and Barcode Printers.*

Education record

Education record