Preetha S. Email & Phone Number

Solution oriented IT Professional with 11+ years of experience as Salesforce Administrator and Quality Assurance Specialist.• 3+ years of experience as Salesforce Quality Assurance Specialist in P&C Insurance• 2+ years of experience as Salesforce Administrator with Admin 201 Certification• 5+ years of experience in Banking Services supporting Temenos GLOBUS/T24 and 2+ years of experience in development of Messaging products• Well experienced in Product Support, Quality Assurance, Client Communications working with prestigious European Banking clients. • Proficient in Salesforce administrative tasks such as creating profiles, roles, users, page layouts, e-mail services, reports and dashboards. • Proficient in data migration using Salesforce data loader.• Experience in creating various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts and field updates.• Strong Knowledge in business CRM process like Lead management, Account Management and Case management.• Experience in SFDC development using Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, and SOSL.• Developed Apex Classes, Custom Controller, Extensions and Triggers.• Experience in Defects Management and Test Case Management using tools like HP Quality Center/ALM, JIRA and Bugzilla.• Expertise in J2EE development and testing, skilled at progressing from problem statement to well documented designs.• Experienced in coordinating, motivating, mentoring and leading 10+ member team.

• 

  University Of Madras

  Computer Science