• Allocating, Driving, monitoring, and reviewing field force towards achieving budgeted numbers.• Coordinating with accounts, legal, and operations for related functional support.• Responsible for achieving monthly and yearly Roll forward and loss provisioning targets.• Handling a team of collection executives and driving them to achieve the targets through proper mentoring and training.• Ensuring employee/agency quality while recruiting and leveraging productivity.• Managing High-Value accounts and ensuring seamless collection.

• Collaborated with channel owners to understand requirements and come-up with solutions to their requirements using data. Created a waterfall to track drop-offs at every stage of the credit card journey.• Devised strategies to effectively address expired cases to prevent potential escalation and highlighted sensitive accounts to Bucket Manager.• Worked closely with marketing and other stakeholders to drive Credit Card campaigns• Oversaw day-to-day Portfolio management for core products such as card activation, Retention, Client experience, and client communication strategies, as well as helped the team prioritize, negotiate, and remove obstacles to achieve business results.• Ensured that the agency resources optimally used the number of visits, contacts, conversion ratio, etc., as well as the follow-up, is done as per the laid down process writ to allocation for Bank Officers, dedicated HDB (ADFC) callers, and Referrals. Developed a strong understanding of TRAID and the card system to ensure accurate customer pricing and fee module administration.• Ensured “code of conduct”/regulatory norms were duly followed by field channels and devised innovative tracing mechanisms for effectively converting no contacts into contacts and the subsequent payments.• Focused on reduction of NPA with special attention to 3D+ Dedupe, H block segment, and sticky NPA, along with higher resolution and rollbacks on the focus segments, as well as ensured separate focus on the MTOD, Prepaid, and Debit Card portfolio with number delivery as per the set targets.

• Spearheaded handling technical issues for one of the Biggest Law firms based in London, processed client requests through Emails, Chats, and Self-service tickets from clients.

• Accountable for overseeing and preparing bills, disbursing cheques for payments, and ensuring to enter petty cash expenses in the petty cash book. Responsible for all printing materials, i.e. Magazine, School Dairy, Certificates, ID cards, etc. and managing payroll, master data maintenance, etc.• Efficiently handled the statutory deductions for EPF, Profited tax, Income tax, ESI, LIC, etc. and accumulated annual statements from LIC for all trust fund, gratuity, and pension (superannuation), and uploaded quarterly returns for all staff salary TDS and Vendor TDS to the income tax department.• Oversaw and agreed with contracts and providers for services, including security, parking, cleaning, catering, technology, etc.• Supervised multi-disciplinary staff teams, including cleaning, maintenance, grounds, security, and company transportation.• Ensured facilities met government regulations and environmental, health and security standards.• Advised businesses on measures to improve the efficiency and cost-effectiveness of the facility.• Planned by forecasting the facility’s upcoming needs and requirements and overseeing renovations, refurbishments, and building projects, helping with office relocations.• Maintained good relationships with many suppliers, employees, managers, contractors, executives, and other stakeholders.• Managed budgets, leveraging technical knowledge, making quick decisions, and solving problems.

• Finalized the process for monthly DSR, invoice entry, and payments; forwarded journal voucher into the account’s book.• Managed supplier reconciliation of the units such as Jamie’s Italian (UAE) and Papa John’s (Bahrain) and the shared report with the management.