Preetham Suman Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Domlur

IT APPLICATION MGMT ANALYST | DELL INTERNATIONAL SERVICES | 17/12/2012 - TILL DATERoles and responsibilities:SAP Project:• Managing B2B software orders management with the help of Microsoft GP.• Fulfilling the orders for APJ, EMEA & NA regions.• Managing distribution partners to resolve order related issues for physical orders as well as SAP market place orders.• Generation login credentials, assigning license key, releasing orders based on fulfilling business rules pertaining to Special Price Hold, Reseller hold, Volume shortage hold etc.• Meeting SLA signed with client.Application Packaging Project:• Worked on APPV, Windows installer technology for mass deployment of software applications at client location.• Validating Package request documents to understand the exact requirement of clients.• Testing the software source packages to validate installation, un-installation, and functionality.• Customizing software applications (MSI) as per client requirement and W.R.T industry standards.• Requirement inducing stage with existing portfolios.• Creating new port folios based on project requirement.• Executing the task as per metrics formed. Continuous monitoring and testing of the application cycle and the final closure with relevant documents and help sheets.• Matching with all the internal metrics such as Package time taken, Quality time taken, Verification time taken• Categorizing application based on simple medium and complex ranges.• Re-packaging and rectifying issues related to packages which have failed in the UAT, and to make sure with timely delivery.

Bengaluru, Karnataka, India

Bengaluru Area, India

I'm responsible and accountable in delivering perfection W.R.T below specifics to attain exuberant customer satisfaction:Analyzing the technology environmentAnalyzing enterprise specificsAnalyzing and documenting requirementsSetting the collaboration frameworkCreating a solution prototypeParticipating in technology selectionControlling solution developmentSupporting project managementAlong with above responsibility, I do have exposure towards-Excellent communication skills, Deep analytical skills & Project and resource management skills.

India

CONFIGURATION SUPPORT AND REPAIR ANALYST | ZTE TELECOM INDIA PVT LTD | 15/09/2011-30/07/2012Roles and responsibilities:• Assisting international clients based on mobile equipment configuration, and functionality. • Updating the software to telecom devices via online portal management system.• The devices include mobile phones, smart phones, Wi-Fi Router, Data Card, Dongles, and Tablet etc. • Also do arranging for repair service at authorized service center if the update fails.• Creating Voice of customer reports.• Validating configuration items based on product models.• Conducting training to impart skill improvmental activities among team members.• Cross skilling team members to other business segments etc.

India

TECHNICAL SUPPORT ENGINEER | IBM INDIA PVT LTD | 01/07/2011-18/08/2011• Assisting international clients based on IBM technical Products, and technical writing.

Master Of Business Administration - Mba, Hr And Marketing, 1

Activities and Societies: Actively engraved the product launch activities for the college.Accomplished all engagements just as a project.

Master Of Business Administration - Mba, Human Resource And Marketing, 8.9

Activities and Societies: Participated and won certificate of appreciation for building a good negotiation skills, Business planning.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, I

Activities and Societies: Have been volunteered myself to host the graduation day for the pass outs of 2011Have explored lot of electronic.

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering, 1

Activities and Societies: NAGood to have better exposure towards technological advancement during academics, so that uncertainty could be.