Corporate Relation ship Manager for CVR College of Engineering.

Business Development, Key Account Management & Client Relationship of India operations for across the industry (IT & Non IT). Core Interest in E commerce, Real Estate, Retail, Consulting, Banks.

Process ManagementMapping client’s requirements and coordinating in developing and implementing processes in line with the guidelines specified by the client.Preparing Standard Operating Procedures, Business Process Manual, Operation Manual, Service Level Agreement (SLA) and getting the same approved by the client. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.OperationsSupervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issues.Preparing MIS reports entailing to productivity, quality, staffing with a view to apprise management of the process operations and assist in critical decision-making process.Quality AssuranceSetting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.Implementing quality measures as per industrial norms for continual improvement in services, ensuring higher customer satisfaction matrices.Team ManagementIdentifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.Conducting and organizing process review meetings for providing feedback to the associates on areas of improvement.Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.