Preethi Devassy Email & Phone Number

Redmond, Washington, United States

Designed, own and currently run the ISO 22301,ISO 27001 certified Business continuity management program for Microsoft Office 365 organizations. Streamlined the Business Continuity (BC) and Disaster Recovery (DR) program and increased its adoption amongst Office 365 engineering groups.Advocated and increased the Service Resilience program adoption.Drive the Business Continuity and Disaster recovery compliance and ensuring stakeholders execute against their BC/ DR per Microsoft and industry standards.

Redmond, Washington, United States

Designed and deployed Business Continuity Planning and Disaster Recovery program for the VSTS organization. The Program consisted of assessing, planning, and executing recovery drills for all the identified business critical VSTS services and business functions. Reported back the findings and leanings to execs to help drive strategy in the contingency area. Improved the BCDR compliance scores of the organization to meet enterprise standards.Represented BCDR compliance in both internal and external audits (SOC, ISO).

Redmond, Washington, United States

Managed the VSTF service for internal engineering groups & internal partner relationships with all the product groups in Microsoft that used VSTS on premise service hosted with BGIT. Built and deployed architectural, long term growth road maps, on boarding, adoption, and deprecation strategies. Managed and drove the dog fooding of multiple new VSTF and SQL Server version releases for internal product groups. VSTF releases from TFS 2010 to TFS 2016. SQL 2016 Test to Release version. Led a group of service managers in a matrix organization.

Ireland

Incident Lead for live site operations. Designed and deployed an incident management team global teams in 3 regions, China, Dublin, and Redmond. Managed budgeting, planning, hiring, people management running daily incident live site operations. Additionally managed resource assignment & training, Key Performance Indicators (KPI) monitoring and reporting to leadership and stakeholders on important KPIs in the LT scorecards.Responsible for process refinement towards continual business maintenance and all Change and Release activities. Drove multiple version, infrastructure upgrades, data center migrations and security compliance projects. Designed and implemented change management framework resulting in 50% reduction in break fix incidents. Successfully increased the Time to resolve and customer satisfaction score through a 'Six Sigma' Green Belt Project.

Ireland

Lead engineer for internal source code and bug repository hosted by Business Group IT (BGIT) for internal Microsoft groups.

Hyderabad, Telangana, India

IT Operations Lead and SQL Database Administrator (DBA) for multiple hosted services within the Cross Group IT (XIT) group. Responsible for service deployments and live site issues. Managed a vendor team of 5.

Computer Science

Bachelor Of Applied Science - Basc