Analyst I Software Engineer
CurrentAs Production Support engineer, I have been part of large program supporting over 23 countries for large Cards & Payments customer and has been part of 24 x 7 project which deals with end to end settlement processing. The below are my roles and responsibilities: ✔ Production Batch Monitoring ✔ Incident analysis, providing initial investigation reports and performing root cause analysis. ✔ Carrying out Production SOP’s and Health Checks to ensure system availability. ✔ Responsible for handling end to end Production EOD Settlement batches. ✔ Conducted functional \ technical KT sessions to impart cross functional knowledge to all team members. ✔ Onboarding new users into the application and taken care of all UAM activities in the application.