Preethi M Email & Phone Number

India

Leading a team of 10+ professionals to successfully deliver 6 key projects within strict deadlines, resulting in a 20% increase in client satisfaction.Implementing agile project management methodologies, leading to a 30% improvement in project efficiency and a 15% reduction in delivery time.Plan, execute, monitor, control, and close all aspects of the.

Bengaluru, Karnataka, India

Bengaluru Area, India

• Providing operational support for the IAM (Identity and Access Management) solutions.
• Management and reporting of IAM (Identity and Access Management) Service Levels to ensure adequate business support is in place.
• Ensure IAM Tools and Systems are running correctly. Operational review and analysis of access requests to ensure compliance.
• Responsible for end to end project management for applications that are required to be moved from a legacy User Access Request and User Access Certification systems into My Access and Governance Minder systems.
• Interface between application stakeholders and the technical engineers who are responsible for the overall onboarding process of moving applications between the legacy and new systems.
• Analyze data provided by the application technical teams to ensure it is accurate and complete, validate that it passes pre-checks to provide the accurate onboarding of the datasets involved and that it will integrate.

Bengaluru Area, India

• Lead a team of PMO's & develop them to handle all PMO Activities of the project effectively.
• Responsible for managing key relationships with stakeholders throughout project & coordinate management of multiple projects directed toward strategic business.
• Develop strong working relationships with support teams, management & liaise with areas as required.
• Onsite/Offshore co-ordination in dealing with clients for understanding different business needs.
• Plan, coordinate & control the restoration of simple, complex or high impact system problems that occur within the production environment of client’s systems.
• Coordination on project deliverable across project plans & guide lower level resources to support project requirements.

Bengaluru Area, India

• Worked in Manhattan application, HP Quality Center & HP Service Desk
• Creating user account provided with the access level.
• Creating security group & subgroup according to the Security matrix.
• Creating of tools in Manhattan Application, i.e., Menu configuration, Core configuration.
• Debugging the issue related to the application.
• Updating Attributes, Concepts, Concepts Parent Child & Concept Attribute Mapping in Manhattan referring to the Configuration sheet manually.

Bengaluru Area, India

• Worked in MS SQL Application for logging & tracking the calls.
• Handling a team of nine members & monitor them closely on their qualitative & quantitative production, also take action plans in improving the same.
• Providing & handling escalated issue of internal users through voice & mail support.
• Assigning calls to the Engineers & follow-up by coordinating with the internal users, PO Office & engineers till the closure of calls.
• Preparing Monthly Call Report & Shift Schedule of the Roaster engineer.
• Maintaining attendance of the team & documentation of all inventories (Server hardware, software, patches & backups of the location) & providing the reports

Bengaluru Area, India

• To be first contact point to the Customer & provide support.
• Worked on Citrix & WFM applications for tracking Customer Calls.
• Handling UNIX, Alpha & Cisco Breakdown calls (System Down, CTR, 24/7, Standard Support) & Non- Reactive calls (Asset Audit, Site Inspection, PM, TCM, Installation) depending on priority & criticality.
• Responsible to handle Escalated issues of External / Internal customers.
• Coordinating between HP Business/Sales/Service Delivery & Technical team.
• Worked on SAP, SAM & FLS order management application for ordering part to HP Global Supply Operations.