Preethi M Email & Phone Number

India

Leading a team of 10+ professionals to successfully deliver 6 key projects within strict deadlines, resulting in a 20% increase in client satisfaction.Implementing agile project management methodologies, leading to a 30% improvement in project efficiency and a 15% reduction in delivery time.Plan, execute, monitor, control, and close all aspects of the project lifecycle.Manages multiple simultaneous projects with competing priorities in various execution phases. Develops project scope in collaboration with Business, Operations, process engineering and discipline representatives.Ensure appropriate stakeholder change and communication plans and engagements are developed and executed so that stakeholders are fully prepared to exploit the new operational business environment once it is in place.Apply Shell project management and IT control/assurance methodologies, standards and processes including architecture, information risk management, and transition to support.Create a motivated high-performing team through team building, information sharing, workload management, and appropriate recognition.Develop the skills of team members through coaching and delegation.Establish and maintain appropriate and effective Governance structures and procedures to obtain resources, drive decisions, resolve issues, and deliver project objectives.

Bengaluru, Karnataka, India

Bengaluru Area, India

● Providing operational support for the IAM (Identity and Access Management) solutions.● Management and reporting of IAM (Identity and Access Management) Service Levels to ensure adequate business support is in place.● Ensure IAM Tools and Systems are running correctly. Operational review and analysis of access requests to ensure compliance.● Responsible for end to end project management for applications that are required to be moved from a legacy User Access Request and User Access Certification systems into My Access and Governance Minder systems.● Interface between application stakeholders and the technical engineers who are responsible for the overall onboarding process of moving applications between the legacy and new systems.● Analyze data provided by the application technical teams to ensure it is accurate and complete, validate that it passes pre-checks to provide the accurate onboarding of the datasets involved and that it will integrate properly.● Manage timelines by ensuring that deadlines is met by adhering to project guidelines, working within team and client provided schedules and managing client expectations.

Bengaluru Area, India

Lead a team of PMO's & develop them to handle all PMO Activities of the project effectively.• Responsible for managing key relationships with stakeholders throughout project & coordinate management of multiple projects directed toward strategic business.• Develop strong working relationships with support teams, management & liaise with areas as required. • Onsite/Offshore co-ordination in dealing with clients for understanding different business needs.• Plan, coordinate & control the restoration of simple, complex or high impact system problems that occur within the production environment of client’s systems.• Coordination on project deliverable across project plans & guide lower level resources to support project requirements. • Communicate ideas for improving team processes with a positive, constructive, developing phase & assist team in project assigned/fore coming project updates.• Team Management – Monitoring and track daily work allocation, activities, schedules, query resolution, supporting Timesheet tracking, Metrics Report generation• Manage project plans using MS Project, reviewing the plans regularly to ensure tasks and milestones achieved in a timely manner. Follow up on any actions, quickly address any difficulties, and escalate issues with the Business Manager where necessary.

Bengaluru Area, India

• Worked in Manhattan application, HP Quality Center & HP Service Desk• Creating user account provided with the access level.• Creating security group & subgroup according to the Security matrix.• Creating of tools in Manhattan Application, i.e., Menu configuration, Core configuration.• Debugging the issue related to the application.• Updating Attributes, Concepts, Concepts Parent Child & Concept Attribute Mapping in Manhattan referring to the Configuration sheet manually.• Working with HP Quick Test Profession application to run the script for automation configuration to create Attributes, Concepts, Concepts Parent Child & Concept Attribute Mapping.

Bengaluru Area, India

• Worked in MS SQL Application for logging & tracking the calls.• Handling a team of nine members & monitor them closely on their qualitative & quantitative production, also take action plans in improving the same.• Providing & handling escalated issue of internal users through voice & mail support.• Assigning calls to the Engineers & follow-up by coordinating with the internal users, PO Office & engineers till the closure of calls.• Preparing Monthly Call Report & Shift Schedule of the Roaster engineer.• Maintaining attendance of the team & documentation of all inventories (Server hardware, software, patches & backups of the location) & providing the reports • Providing training to new joiners in team & technical support to the internal user through remotely.• Prepare reports & presentation using MS Excel & PPT.• Installation of OS, software & updating security patches in a system.

Bengaluru Area, India

• To be first contact point to the Customer & provide support.• Worked on Citrix & WFM applications for tracking Customer Calls.• Handling UNIX, Alpha & Cisco Breakdown calls (System Down, CTR, 24/7, Standard Support) & Non- Reactive calls (Asset Audit, Site Inspection, PM, TCM, Installation) depending on priority & criticality.• Responsible to handle Escalated issues of External / Internal customers.• Coordinating between HP Business/Sales/Service Delivery & Technical team.• Worked on SAP, SAM & FLS order management application for ordering part to HP Global Supply Operations.• Co-ordinate with GSO & logistic team for on-time dispatch of spares required by customers.• Co-ordinate between Customers & HP technical team until closer of case. • Providing countrywide server support for higher-end-customers as per the SLA.• Extracting country wide open call report on Daily Basis & mailing regional DM, TL to close the calls as per the SLA.