Preethi P. Dinakaran Email & Phone Number

• Working in ‘Commercial Sales Forecasting’ project which involves migration of sales representatives' forecast from AS/400 database to Salesforce• Support Salesforce sales cloud and CPQ projects including business enhancements (customer lifetime value calculation) and maintenance activities• Perform user interviews to receive product feedback and understand areas of improvement and facilitate design sessions and requirements gathering with UI team and product owners• Experience in preparing wireframes using Balsamiq, requirements document using Confluence and defect tracking using JIRA tools• Responsible for creating change requests, test plan documents, regression and user acceptance testing for project yearbook 360 (YB360)• Responsible for writing user stories, as a product owner, for Clikart templates and backgrounds project in Whiteboard and yearbook 360 applications• Assist in production support by working with customer sales representatives (CSR) team based on issues reported by clients

• Worked as BA/QA for HomeServe ClaimCenter application• Prepared swim-lane document using Microsoft Visio for capturing the end-to-end data flow using APIs and performed API testing using SoapUI and Postman• Responsible for conducting backlog grooming and prioritization, sprint planning and defect tracking meetings to deliver the features on time• Conducted defect triage meetings with developers to review and analyze the defects• Responsible for preparing test summary report and status report after each release cycle• Experience in creating and updating the requirements traceability matrix• Provided root-cause analysis and preventive/corrective actions for invalid and audit defects• Performed user acceptance, functional, and integration testing by creating and tracking test plans in HP QC and JIRA