Preethi Vijayakumar Email & Phone Number

As the first operational hire at Rippling Bangalore, I managed the Insurance Product Operations function over the past 4 years, became a subject matter expert and eventually started leading the team. My team oversaw our internal insurance brokerage and supported escalated clients. This was a cross-functional role working with R&D, CX, Sales and our partners to increase automation, decrease error rates and produce the best Benefits Administration experience for insurance brokers and admins.Key responsibilities:Delegated the daily workflow relating to US Health Insurance Eligibility and BenefitsEngaged with Product Management and R&D for escalation, product counsel, future product enhancements and change managementManaged case metrics to ensure efficient operationsConducted 1:1 meetings for direct reports to facilitate personal development and process improvementConducted interviews to evaluate potential employees for the team.

Managed an internal dashboard of tasks to ensure our clients’ data are matching that of the carrier portalsWorked on new group coverage, renewals, plan mapping and individual enrollments.Worked directly with Health Insurance Carriers, Support and our clients to ensure that member transactions were confirmed correctlyProvided guidance and support to clients to resolve issues regarding enrollment Collaborated with the engineering team for the resolution of product issues using JIRAProvided extended support for groups referred by cross-functional sales team, ensuring efficient and effective resolutionBecame a Subject Matter Expert in everything Insurance to navigate the team's updates and consistently updated the action plans through Confluence Conducted special projects, in expanding Insurance across various US states such as GA, IL, MD, MI, OR, PA and UT providing valuable insights and expertiseOffered feedback and training to team members, contributing to the continuous improvement of working software and processes

Bengaluru, Karnataka, India

A key role in overall social media space for providing customer satisfaction across all social platforms. This role requires coordination with internal teams like sales and marketing from time to time in order to solve customers' product and campaign related queries. It also involves improving brand image on complaints and grievance handling mechanism.Responsibilities:Proactively attend all the queries, complaints and requests across the company's social media platformsRaise issues to the concerned teams and follow up for resolutionsProactively and continuously keep the customer and stakeholders informed about the status of the problemTo ensure customer satisfaction and business successBuild credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptlyAccurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timelyHighlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutionsTools expertise:Sprinklr, One Direct, Right Now, Smart Assist

Bengaluru Area, India

Lead analysis and research, Company Intelligence, Prospect Intelligence, Account based Marketing, Lead generation, Internal Business developmentMarket: US, EMEAWorking in a startup helped me to know all verticals. I was actively involved in company activities.Platforms worked on: Hubspot, LinkedIn Sales Navigator, Hunter

Bengaluru Area, India

Digital Marketing - SEO, Social mediaLead research, Lead nurturing, Lead generation

Learnt the company's everyday activities, Had a basic training in the company's projects, Worked on the issues given, Completed small projects which were assigned