Preethi Vijayakumar Email and Phone Number
With over five years of experience in insurance operations, social media analysis, and data research, I am currently leading the insurance operations team at Rippling, a cloud-based platform that simplifies payroll, benefits, and HR for small and medium businesses. My core competencies include communication, problem-solving, collaboration, and data-driven decision-making. I am responsible for managing and overseeing the daily operations of the insurance department, ensuring quality and efficiency of service delivery, compliance with policies and regulations, and resolution of customer issues and queries. I also work closely with the product management and R&D teams to provide feedback, insights, and suggestions for product enhancements and automation. I am passionate about learning new skills and technologies, and I constantly seek opportunities to improve myself and my team. I leverage my expertise in communications and data research to provide exceptional customer satisfaction and business success. I am proud to be part of Rippling, a company that empowers small and medium businesses to streamline their payroll, benefits, and HR processes.
Rippling
View- Website:
- rippling.com
- Employees:
- 312
-
Insurance Operations - Team LeadRippling Nov 2022 - PresentAs the first operational hire at Rippling Bangalore, I managed the Insurance Product Operations function over the past 4 years, became a subject matter expert and eventually started leading the team. My team oversaw our internal insurance brokerage and supported escalated clients. This was a cross-functional role working with R&D, CX, Sales and our partners to increase automation, decrease error rates and produce the best Benefits Administration experience for insurance brokers and admins.Key responsibilities:Delegated the daily workflow relating to US Health Insurance Eligibility and BenefitsEngaged with Product Management and R&D for escalation, product counsel, future product enhancements and change managementManaged case metrics to ensure efficient operationsConducted 1:1 meetings for direct reports to facilitate personal development and process improvementConducted interviews to evaluate potential employees for the team.
-
Insurance Operations AssociateRippling May 2019 - Oct 2022Managed an internal dashboard of tasks to ensure our clients’ data are matching that of the carrier portalsWorked on new group coverage, renewals, plan mapping and individual enrollments.Worked directly with Health Insurance Carriers, Support and our clients to ensure that member transactions were confirmed correctlyProvided guidance and support to clients to resolve issues regarding enrollment Collaborated with the engineering team for the resolution of product issues using JIRAProvided extended support for groups referred by cross-functional sales team, ensuring efficient and effective resolutionBecame a Subject Matter Expert in everything Insurance to navigate the team's updates and consistently updated the action plans through Confluence Conducted special projects, in expanding Insurance across various US states such as GA, IL, MD, MI, OR, PA and UT providing valuable insights and expertiseOffered feedback and training to team members, contributing to the continuous improvement of working software and processes
-
Social Media AnalystMyntra Jabong Sep 2017 - Dec 2018Bengaluru, Karnataka, IndiaA key role in overall social media space for providing customer satisfaction across all social platforms. This role requires coordination with internal teams like sales and marketing from time to time in order to solve customers' product and campaign related queries. It also involves improving brand image on complaints and grievance handling mechanism.Responsibilities:Proactively attend all the queries, complaints and requests across the company's social media platformsRaise issues to the concerned teams and follow up for resolutionsProactively and continuously keep the customer and stakeholders informed about the status of the problemTo ensure customer satisfaction and business successBuild credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptlyAccurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timelyHighlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutionsTools expertise:Sprinklr, One Direct, Right Now, Smart Assist -
Associate - Data Research And AnalysisStep2 Strategy Aug 2016 - Jun 2017Bengaluru Area, IndiaLead analysis and research, Company Intelligence, Prospect Intelligence, Account based Marketing, Lead generation, Internal Business developmentMarket: US, EMEAWorking in a startup helped me to know all verticals. I was actively involved in company activities.Platforms worked on: Hubspot, LinkedIn Sales Navigator, Hunter
-
Digital Marketing InternCrmit Solutions May 2016 - Jul 2016Bengaluru Area, IndiaDigital Marketing - SEO, Social mediaLead research, Lead nurturing, Lead generation -
Software Development InternAtlas Healthcare Software Jan 2013 - May 2013Learnt the company's everyday activities, Had a basic training in the company's projects, Worked on the issues given, Completed small projects which were assigned
Preethi Vijayakumar Education Details
-
Computer And Information Sciences, General
Frequently Asked Questions about Preethi Vijayakumar
What company does Preethi Vijayakumar work for?
Preethi Vijayakumar works for Rippling
What is Preethi Vijayakumar's role at the current company?
Preethi Vijayakumar's current role is Insurance Operations - Team Lead @ Rippling | Benefits Administration.
What schools did Preethi Vijayakumar attend?
Preethi Vijayakumar attended Amrita Vishwa Vidyapeetham.
Who are Preethi Vijayakumar's colleagues?
Preethi Vijayakumar's colleagues are John Peña, Jerah Fisher, Kelly S., Shreyas Kunnath, Mark Polo, Jacob Hawkes, Logan Smith.
Not the Preethi Vijayakumar you were looking for?
-
-
-
Preethi Vijayakumar
Coimbatore -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial