Preethi Prakash Email & Phone Number

14+ years’ IT Service Management ExperienceProcess Definition and Implementation: Led the design and development of ITIL/ITSM best practices, processes, and tools.Reporting and Analysis: Independently developed, analyzed, managed, and published KPIs/Metrics to be used to measure the effectiveness and efficiency of ITSM processesCollaboration: Built and established solid working relationships by providing timely, accurate and high-quality information to peers, subordinates, upper management and/or customers. Good working knowledge of ITIL Service Management framework.Assisted service owners in new initiatives and continual improvement of existing processes.Managed weekly and monthly Service Management Review meetings and provided data metrics to LeadershipManaged multiple concurrent tasks and work streams.Created, analyzed, and reported on metrics to measure the usage, adoption, success, and development of Service Management Processes.Established and executed full scale ITIL Framework implementation strategy using industry standard ITSM and other tools.Setup and implemented an effective governance model in a multi-vendor environment, strong understanding of SLA, OLA, and UC's.Extensive experience in IT Service Transformation, IT Service Transition and Migration.Experience on Service Management tools such as ServiceNow. Strong desire to learn and work with many aspects of the ServiceNow application.Worked in multi supplier / collaborative environment. Co-ordinated with multi cultured multi location teams.Strong negotiation and influencing skills. Ability to articulate complex ideas and solutions in easy-to-understand business terms to senior executivesExcellent verbal and written communication – ability to interact with a variety of teams & management levels in a multi-cultural environment.

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  Amc College Of Engineering

  Electrical, Electronics And Communications Engineering