Human Resource Care Specialist (Remote)
CurrentClient and Resource Management:Acted as the primary point of contact for client communications and resource care, ensuring smooth operations and swift issue resolution, including handling contract extensions, pay rate adjustments, and legal processes like ADA and FMLA approvals.Managed ticket resolution using platforms such as Freshdesk, Zendesk, and Service Cloud, optimizing response times and ensuring client satisfaction.Senior Recruiter (May 2018–Oct 2020):Led the full recruitment life cycle for contract and contract-to-hire positions, ensuring fast turnaround times while managing multiple clients and requirements.Collaborated with cross-functional teams daily to align on active requirements and ensure timely execution.Operational Efficiency:Managed VMS systems like IQNavigator for task adjustments, optimizing ticket management processes and enhancing efficiency.Leveraged ATS platforms such as eRecruit to track and manage candidates, ensuring a well-organized talent pipeline and seamless recruitment processes.Data Analysis and Reporting:Analyzed, tracked, and prioritized client requirements, using tools like MS Excel and MS Word.Team Collaboration:Worked closely with account managers and interview teams, ensuring smooth communication and preparedness throughout the recruitment and interview process.Acted as a liaison between clients, candidates, and internal teams, ensuring alignment and timely execution.Key Achievements:Demonstrated strong communication, and organizational skills, ensuring compliance and client satisfaction.