Preethi Nair Email & Phone Number

Richmond, British Columbia, Canada

• Customer Experience Enhancement: Spearhead initiatives to improve the customer journey, resulting in a 20% increase in overall customer satisfaction scores through proactive issue resolution and personalized service.• Training and Development: Develop and implement training programs for new hires and existing team members to ensure consistent service quality, product knowledge, and adherence to company standards.• Cross-Departmental Collaboration: Partner with sales, finance, and operations teams to develop seamless customer onboarding experiences, contributing to a 25% increase in product adoption and retention rates.• KPI Management: Establish and monitor key performance indicators (KPIs) for the customer service department, ensuring alignment with organizational goals and consistently surpassing targets.• Technology Implementation: Lead the integration of new CRM tools and technologies to enhance customer service efficiency and data management, reducing average handling time by 15%.• Inventory and Order Management: Collaborate with the warehouse and supply chain teams to optimize inventory management processes, ensuring that product availability aligns with customer demand and delivery timelines.• Cost Reduction: Identify opportunities for cost savings in shipping and logistics, implementing initiatives that result in a 10% reduction in operational expenses while maintaining service quality.• Crisis Management: Successfully manage escalations and resolve complex customer issues, minimizing client churn and maintaining positive long-term relationships with key accounts.

Vancouver, British Columbia, Canada

• Recognized as the “Best performer in achieving sales” for exceeding sales targets and driving 20% increase in revenue during Summer. • Capture smiles and memories of visitors by taking high quality souvenir photos in Aquarium.• Edit and process digital photos using advanced software to ensure the highest quality and ensure customer satisfaction.• Communicate information about facility, events and exhibits to visitors, providing a welcoming and informative experience.• Operating POS system, processing credit card, debit card and cash transactions accurately and efficiently.

Burnaby, British Columbia, Canada

• Ensured stock rotation following FIFO concept, minimizing waste, and maintaining quality.• Picked and packed orders according to picking slips, efficiently and accurately assembling products for shipment or store replenishment. • Collaborated with inventory management team to conduct regular stock counts and cycle counts, ensuring inventory accuracy, and identifying any discrepancies. • Followed safety protocols and procedures in handling and storing merchandise, ensuring a safe working environment.

Delta, Bc, Canada

• Managed key client accounts, ensuring seamless order processing, on-time delivery, and effective communication across US and Canadian markets. • Used ERP systems to track orders, manage commercial invoices, and resolve logistics challenges. • Collaborated with cross-functional teams and freight forwarders to ensure customer delivery expectations were met. • Generated regular reports and updates to keep stakeholders informed of shipment status and project progress.

Kamloops, British Columbia, Canada

• Complete studio photography assignments, from family portraits, corporate headshots, holiday themes, graduation, and infant/toddler photo shoots.• Skilled in posing and calming distressed children and newborns to get the most usable photos.• Provided administrative support for operational functions including inventory and service procedures in alignment with quality assurance.• Collaborated to the achievement of business objectives through direct market intervention by conducting sales calls, establishing a personal referral network, and other business development activities.• Maintained monthly inventory counts and reconciliation against the system generated inventory numbers.• Performed cash in procedures accounting for daily transactions.• Resolved complex or unresolved customer situations or escalate to the next higher manager for resolution.

Vancouver, Canada Area

• Scheduled and organized appointments using administrative software.• Contributed positively to the team environment with strong interpersonal skills.• Provided consultation on contracts and Bill of Quantities for job site operations.• Generated and maintained weekly and monthly MIS reports.• Negotiated with suppliers for optimal purchasing terms and conditions.

India

• Developed project documentation including budgets, schedules, and scope statements, ensuring compliance with client specifications. • Coordinated with contractors and staff to ensure timely project completion and adherence to quality control standards. • Managed administrative tasks such as invoicing, inventory reports, and project-related documentation. • Presented progress reports to management and stakeholders, highlighting key project milestones and performance metrics.

Post Graduate Diploma In International Business Management, Business

Bachelor Of Commerce (B.Com.), Accounting And Finance