Preethi Nair Email & Phone Number

Richmond, British Columbia, Canada

• Customer Experience Enhancement: Spearhead initiatives to improve the customer journey, resulting in a 20% increase in overall customer satisfaction scores through proactive issue resolution and personalized service.
• Training and Development: Develop and implement training programs for new hires and existing team members to ensure consistent service quality, product knowledge, and adherence to company standards.
• Cross-Departmental Collaboration: Partner with sales, finance, and operations teams to develop seamless customer onboarding experiences, contributing to a 25% increase in product adoption and retention rates.
• KPI Management: Establish and monitor key performance indicators (KPIs) for the customer service department, ensuring alignment with organizational goals and consistently surpassing targets.
• Technology Implementation: Lead the integration of new CRM tools and technologies to enhance customer service efficiency and data management, reducing average handling time by 15%.
• Inventory and Order Management: Collaborate with the warehouse and supply chain teams to optimize inventory management processes, ensuring that product availability aligns with customer demand and delivery timelines.

Vancouver, British Columbia, Canada

• Recognized as the “Best performer in achieving sales” for exceeding sales targets and driving 20% increase in revenue during Summer.
• Capture smiles and memories of visitors by taking high quality souvenir photos in Aquarium.
• Edit and process digital photos using advanced software to ensure the highest quality and ensure customer satisfaction.
• Communicate information about facility, events and exhibits to visitors, providing a welcoming and informative experience.
• Operating POS system, processing credit card, debit card and cash transactions accurately and efficiently.

Burnaby, British Columbia, Canada

• Ensured stock rotation following FIFO concept, minimizing waste, and maintaining quality.
• Picked and packed orders according to picking slips, efficiently and accurately assembling products for shipment or store replenishment.
• Collaborated with inventory management team to conduct regular stock counts and cycle counts, ensuring inventory accuracy, and identifying any discrepancies.
• Followed safety protocols and procedures in handling and storing merchandise, ensuring a safe working environment.

Delta, BC, Canada

• Managed key client accounts, ensuring seamless order processing, on-time delivery, and effective communication across US and Canadian markets.
• Used ERP systems to track orders, manage commercial invoices, and resolve logistics challenges.
• Collaborated with cross-functional teams and freight forwarders to ensure customer delivery expectations were met.
• Generated regular reports and updates to keep stakeholders informed of shipment status and project progress.

Kamloops, British Columbia, Canada

• Complete studio photography assignments, from family portraits, corporate headshots, holiday themes, graduation, and infant/toddler photo shoots.
• Skilled in posing and calming distressed children and newborns to get the most usable photos.
• Provided administrative support for operational functions including inventory and service procedures in alignment with quality assurance.
• Collaborated to the achievement of business objectives through direct market intervention by conducting sales calls, establishing a personal referral network, and other business development activities.
• Maintained monthly inventory counts and reconciliation against the system generated inventory numbers.
• Performed cash in procedures accounting for daily transactions.

Vancouver, Canada Area

• Scheduled and organized appointments using administrative software.
• Contributed positively to the team environment with strong interpersonal skills.
• Provided consultation on contracts and Bill of Quantities for job site operations.
• Generated and maintained weekly and monthly MIS reports.
• Negotiated with suppliers for optimal purchasing terms and conditions.

India

• Developed project documentation including budgets, schedules, and scope statements, ensuring compliance with client specifications.
• Coordinated with contractors and staff to ensure timely project completion and adherence to quality control standards.
• Managed administrative tasks such as invoicing, inventory reports, and project-related documentation.
• Presented progress reports to management and stakeholders, highlighting key project milestones and performance metrics.

Post Graduate Diploma In International Business Management, Business

Bachelor Of Commerce (B.Com.), Accounting And Finance