Preethish (Pree) Janardhanan Email & Phone Number

Bengaluru, Karnataka, India

Cork, County Cork, Ireland

Ireland

• Led a global team responsible for optimization of Triage and Escalation of all reported CS Applications and eBay Site Bugs & Tech Issues to minimize impact on contact centers & customers. Drive Site Bugs Operational Efficiency for teammates driving less time filing bugs, visibility into open issues, integrated ticketing, and close feedback loop.• Work with Global Product Development Team and Site Operations to resolve open bugs• Communication of high impact/mission critical issues to leadership and GCX Teams

County Cork, Ireland

Skills: Project Execution | Automation | Innovation | Office 365 | Stakeholder & Vendor Engagement | Analytics | SDLC Methodology | Technical Documentation | C-Suite Communications | Continuous Improvements | CreativityInducted into Program Management Office Center of Excellence (CoE) cross-functional teamPanel member of FireEye Ireland Innovation & Management Team focused on driving creativity in workplace & automation of business processes. Member of IRDG Innovation Network. Designed Innovation Portal & Mobile App for Ireland Innovation Initiative.Introduced Release Checkpoint phase gates for Deployments based on which Release Notes was distributed for Enterprise consumption. Automated Sandbox Planning & Release Intake Process via Office 365 Tools (SharePoint, PowerApps, Flow / Power Automate, Power BI)Adopted a Continual Service Improvement Role in addition to the existing responsibilities including Project, Release & Deployment Management, End of Quarter Support, Business Analysis & Stakeholder Engagement.Championed and Remediated risks assessed by InfoSec Team as part of SDLC Risk & Vulnerability Management via training, compliance analysis & reportingSuccessfully delivered strategic enterprise projects in co-ordination with PMO, including Enablement of Salesforce CPQ, GTM Strategies & Upgrade of Oracle Hardware,Re-designed JIRA using bespoke Agile Kanban framework, facilitating transparency and prioritization. Represented IT Application Services Team in CAB, PMAB, EOQ Support, BCP/DR & ITSM Implementation

Cork

Skills: Production Support | Leadership | Change & Knowledge Management | Mentor & Coach | Problem SolvingLaunched cross-functional Enterprise Applications Support Team (Salesforce, Oracle, Workday, OKTA, Adobe Experience Manager, SharePoint etc) with scope increase of 50+ applications & MTTR dropping 80% through Shadow IT Transitions and Right-to-Left Maturity Models including savings of more than 30000$Spearheaded deployment of ITSM Platform Upgrade Project (BMC Footprints) displacing the need for investment in a new tool thereby resulting in internal savings, Transformed Internal Communications with introduction of standard templates for Service NotificationsEnhanced Change Management practices by introducing Risk Assessment resulting in reduction of change discussions in CAB from around 5 minutes per RFC / CR to less than a minuteCo-ordinated M&A Activities as a Service Desk POC including and not limited to Onboarding, Process Optimization, Cost Management & Tools ReviewOrchestrated the proactive action plan to control the possible impacts to Enterprise Active Directory accounts due to the HeartBleed security vulnerabilityManaged & Converted all Job Bridge Interns in my team to Full Time Permanent EmploymentRevised Project Lifecycle to formalize milestones to include Architectural Reviews, Runbook sign-off, NOC Monitoring Setup and CSD mapping for new Service IntroductionsEngaged with Partners & Vendors to strategically consolidate tools providing a unified Customer Experience

Bengaluru, Karnataka, India

Skills: Stakeholder & Vendor Management | Business Analysis | Negotiation | Assertiveness | De-EscalationAligned & Led a team of 15 Support Analysts across the globe (Tokyo, Bangalore, Cork & Texas) providing round-the-clock 24/5 Applications Support for McAfee Worldwide, including weekend on-call availabilityTurned around negative feedback from Web Marketing Team in Santa Clara to strong recognition for successful vendor engagement. CIO and SVP Recognition received for outstanding contribution in driving collaborationPioneered the role of Business Analyst, liaising with Key Business Stakeholders, Strategic Technology Partners and IT Project Managers on business analysis to drive application enhancementsArticulated the Business Process Champions initiative by mapping the service offerings to align with Critical Services Directory as part of Major Incident Process RevampIdentified & Negotiated numerous IT process transitions from Level 4 Support Teams to Level 1 Service Desk resulting in resolution scope increase from 53% to 70%Member of Problem Management Advisory Board, reviewing and approving recommended Corrective ActionsDevised Improvements and Ideas on ‘Rewards & Recognition’ Track for McAfee WorldwideExecuted Incidence Avoidance strategies that led to significant cost savings.Accountable for Governance & Compliance regulations including Asset Management & SOX Audits

Bengaluru, Karnataka, India

Business Engagement; Business Analysis; Transitions Manager

Bangalore

Business Analysis; Team Leader, Problem Manager; Strategy Manager; Engagement Manager

Operational Enhancements; Reporting; SOX Audits, New Hire Training; Escalations Management; Incidence Avoidance and Problem Management; Quality Reviews; Scheduling; Documentation Management; Team Building and Personal relationship Management

Bangalore

Bangalore

Professional Certification Programme, Applied Data Science

Master Of Business Administration (M.B.A.), Information Technology, 80%

Delivered a comprehensive IT Strategy on Identity Access Management by proposing Active Directory as the master to streamline RBAC access.

Certification, Lean Six Sigma, A

Instructor-Led Online Classroom Training that spanned ~8 Weeks Kaizen method inspired me to work on continuously improve by performing.

Associate’S Degree, Information Technology, 87%

Bachelor'S Of Science, Electrical And Electronics Engineering