Senior Support Engineering Manager
Current
Dec 2023 - Present
AeroLeads people directory · profile
Preethish (Pree) Janardhanan Email & Phone Number
Senior Support Engineering Manager at Branch
at
Branch
1 work email found
@fluenceenergy.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Support Engineering Manager at Branch
Location
Bangalore Urban District, India, India
Company size
Who is Preethish (Pree) Janardhanan? Overview
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Quick answer
Preethish (Pree) Janardhanan is listed as Senior Support Engineering Manager at Branch at Branch, a company with 436 employees, based in Bangalore Urban District, India, India. AeroLeads shows a work email signal at fluenceenergy.com and a matched LinkedIn profile for Preethish (Pree) Janardhanan.
Preethish (Pree) Janardhanan previously worked as Senior Support Engineering Manager at Branch and Support Operation Lead - Cloud Development at Genesys. Preethish (Pree) Janardhanan holds Professional Certification Programme, Applied Data Science from Indian Institute Of Technology, Palakkad.
Company email context
Email format at Branch
This section adds company-level context without repeating Preethish (Pree) Janardhanan's masked contact details.
{first_initial}{last}@fluenceenergy.com
76% confidence
AeroLeads found 1 current-domain work email signal for Preethish (Pree) Janardhanan. Compare company email patterns before reaching out.
Profile bio
About Preethish (Pree) Janardhanan
"Setting an example is not the main means of influencing others; it is the only means." - EinsteinI believe in the most simplistic but powerful adage, "Walk the Talk"! Self-Confidence is a critical leadership skill when executed habitually, becomes contagious within your sphere of influence - positively!An MBA Graduate in IT with over 15 years of IT Service Delivery experience, in addition to being certified in ITIL 4 Foundation Level (IT Service Management), alongside pursuing a professional certification program in Applied Data Science from IIT Palakkad - my entire career has been dedicated towards value creation through services. Be it while managing the Service Desk Team, Building an Applications Support Team from scratch or in my capacity of an Stakeholder Engagement Manager - my core focus has always been targeted towards improving Customer Experience (CX). Being an IT Professional has not deterred me from Business Operations. More so this has only ignited the fire within me to understand the day-to-day activities in detail. Playing the role of a Business Analyst in addition to my core responsibilities through my career helped me tremendously to tailor the services based on the requirements.Technology on the other hand are powerful means of platforms that accelerate your journey to meet the above goals. My inquisitiveness towards exploring new tools & technologies had direct co-relation to problem solving and providing quick solutions to our employee base. Be it legacy ITSM Tools like BMC Footprints or platforms like SharePoint & other Microsoft O365 tools (Power BI; Power Automate / Flow; Power Apps, Teams, Stream, Sway, Planner et al) to Enterprise Applications like Salesforce, Oracle and Project Management Tools like JIRA - I have had the privilege to understand the concepts and it's nitty-gritty's by traversing through Sandbox / Trail options.One will identify me as a huge advocate of Design Thinking, Creativity and Innovation at workplace. When I am tasked with something to run with - it's most likely to take an unexplored path. In closing I cannot emphasize enough the importance of humour in workplace to keep situations fluid!Preepreethishj@outlook.com
Listed skills include Business Analysis, It Service Management, Itil, It Operations, and 18 others.
Current workplace
Preethish (Pree) Janardhanan's current company
Company context helps verify the profile and gives searchers a useful next step.
Branch
12 roles · 24 years
Preethish (Pree) Janardhanan work experience
A career timeline built from the work history available for this profile.
Support Operation Lead - Cloud Development
Jun 2021 - Dec 2022
Manager, Gcx Techops
- Led a global team responsible for optimization of Triage and Escalation of all reported CS Applications and eBay Site Bugs & Tech Issues to minimize impact on contact centers & customers. Drive Site Bugs Operational.
- Work with Global Product Development Team and Site Operations to resolve open bugs
- Communication of high impact/mission critical issues to leadership and GCX Teams
Nov 2020 - Feb 2021
Sr. Release Program Manager / Support Ops
Skills: Project Execution | Automation | Innovation | Office 365 | Stakeholder & Vendor Engagement | Analytics | SDLC Methodology | Technical Documentation | C-Suite Communications | Continuous Improvements | CreativityInducted into Program Management Office Center of Excellence (CoE) cross-functional teamPanel member of FireEye Ireland Innovation &.
Jun 2017 - May 2020
Service Desk Manager, Iss
Skills: Production Support | Leadership | Change & Knowledge Management | Mentor & Coach | Problem SolvingLaunched cross-functional Enterprise Applications Support Team (Salesforce, Oracle, Workday, OKTA, Adobe Experience Manager, SharePoint etc) with scope increase of 50+ applications & MTTR dropping 80% through Shadow IT Transitions and Right-to-Left.
Apr 2014 - Jun 2017
Manager - It Enterprise Application Support
Skills: Stakeholder & Vendor Management | Business Analysis | Negotiation | Assertiveness | De-EscalationAligned & Led a team of 15 Support Analysts across the globe (Tokyo, Bangalore, Cork & Texas) providing round-the-clock 24/5 Applications Support for McAfee Worldwide, including weekend on-call availabilityTurned around negative feedback from Web.
Jan 2013 - Mar 2014
Engagement Manager, Sales & Marketing
Business Engagement; Business Analysis; Transitions Manager
Jul 2012 - Jan 2013
Sr Lead - Application Support
Business Analysis; Team Leader, Problem Manager; Strategy Manager; Engagement Manager
Jan 2011 - Jun 2012
Application Support Team Lead
Operational Enhancements; Reporting; SOX Audits, New Hire Training; Escalations Management; Incidence Avoidance and Problem Management; Quality Reviews; Scheduling; Documentation Management; Team Building and Personal relationship Management
Mar 2007 - Dec 2010
Application Support Analyst
Sep 2006 - Apr 2007
It Helpdesk Analyst
Dec 2004 - Sep 2006
Technical Support Engineer
2002 - 2004
~2 yrs
Team & coworkers
Colleagues at Branch
Other employees you can reach at branch.io. View company contacts for 436 employees →
DD
Dhruv De
Colleague at Branch
Mumbai, Maharashtra, India, India
View →
NT
Nguyễn Thị Thanh Hiền
Colleague at Branch
Đà Nang, Da Nang City, Vietnam, Viet Nam
View →
MP
Mohammedsuyeb Punekar
Colleague at Branch
Bengaluru, Karnataka, India, India
View →
GP
Guru Prasadh
Colleague at Branch
Puducherry, India, India
View →
SB
Shea Branch
Colleague at Branch
Miamisburg, Ohio, United States, United States
View →
RV
Ricardo Vargas
Colleague at Branch
Austin, Texas Metropolitan Area, United States
View →
PD
Pipo De Clown
Colleague at Branch
Contact Info, United States
View →
VR
Vanshraj Roy
Colleague at Branch
Bengaluru, Karnataka, India, India
View →
PN
Prasoon Nischal
Colleague at Branch
Bengaluru, Karnataka, India, India
View →
BB
Brylie Baird
Colleague at Branch
Austin, Texas, United States, United States
View →
Dhruv De
Colleague at Branch
Mumbai, Maharashtra, India, India
View →
NT
Nguyễn Thị Thanh Hiền
Colleague at Branch
Đà Nang, Da Nang City, Vietnam, Viet Nam
View →
MP
Mohammedsuyeb Punekar
Colleague at Branch
Bengaluru, Karnataka, India, India
View →
GP
Guru Prasadh
Colleague at Branch
Puducherry, India, India
View →
SB
Shea Branch
Colleague at Branch
Miamisburg, Ohio, United States, United States
View →
RV
Ricardo Vargas
Colleague at Branch
Austin, Texas Metropolitan Area, United States
View →
PD
Pipo De Clown
Colleague at Branch
Contact Info, United States
View →
VR
Vanshraj Roy
Colleague at Branch
Bengaluru, Karnataka, India, India
View →
PN
Prasoon Nischal
Colleague at Branch
Bengaluru, Karnataka, India, India
View →
BB
Brylie Baird
Colleague at Branch
Austin, Texas, United States, United States
View →
5 education records
Preethish (Pree) Janardhanan education
Professional Certification Programme, Applied Data Science
Master Of Business Administration (M.B.A.), Information Technology, 80%
Certification, Lean Six Sigma, A
Associate’S Degree, Information Technology, 87%
Bachelor'S Of Science, Electrical And Electronics Engineering
FAQ
Frequently asked questions about Preethish (Pree) Janardhanan
Quick answers generated from the profile data available on this page.
What company does Preethish (Pree) Janardhanan work for?
Preethish (Pree) Janardhanan works for Branch.
What is Preethish (Pree) Janardhanan's role at Branch?
Preethish (Pree) Janardhanan is listed as Senior Support Engineering Manager at Branch at Branch.
What is Preethish (Pree) Janardhanan's email address?
AeroLeads has found 1 work email signal at @fluenceenergy.com for Preethish (Pree) Janardhanan at Branch.
Where is Preethish (Pree) Janardhanan based?
Preethish (Pree) Janardhanan is based in Bangalore Urban District, India, India while working with Branch.
What companies has Preethish (Pree) Janardhanan worked for?
Preethish (Pree) Janardhanan has worked for Branch, Genesys, Ebay, Fireeye, Inc., and Mcafee.
Who are Preethish (Pree) Janardhanan's colleagues at Branch?
Preethish (Pree) Janardhanan's colleagues at Branch include Dhruv De, Nguyễn Thị Thanh Hiền, Mohammedsuyeb Punekar, Guru Prasadh, and Shea Branch.
How can I contact Preethish (Pree) Janardhanan?
You can use AeroLeads to view verified contact signals for Preethish (Pree) Janardhanan at Branch, including work email, phone, and LinkedIn data when available.
What schools did Preethish (Pree) Janardhanan attend?
Preethish (Pree) Janardhanan holds Professional Certification Programme, Applied Data Science from Indian Institute Of Technology, Palakkad.
What skills is Preethish (Pree) Janardhanan known for?
Preethish (Pree) Janardhanan is listed with skills including Business Analysis, It Service Management, Itil, It Operations, Incident Management, Enterprise Software, Security, and Service Delivery.
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