SNAPSHOT Executive Management Program alumni of Indian Institute of Management, Lucknow NCMP (NSE Certified Market professional) LEVEL 4 certified Had worked as Team leader in TCS E-serve, professional expertise includes Funds Transfer Investigations, Separately Managed Accounts Reconciliation, MIS Reporting, Migration, Product Training and Client inquiry management Guest lecturer at Management College and Trainer for MDP programs Online Trading Academy qualified Professional TraderORGANIZATIONAL EXPERIENCEFrom 4th April 2011 working with Kash Management Services Pvt Ltd as Head – Training and Content Development Instrumental in increasing penetration of BA course (Business Administration) run by Maharashtra Knowledge Corporation Ltd (MKCL) in the corporate sector Guest faculty for Finance and Accounts at Fazlani Altius Business School, Mumbai Designing and conducting Management Development Programs for Corporate, area of specialization Finance, Accounts and Capital Markets Leading the team of content development for various coursesFrom April 2007 till April2009 - Worked in SFS Operations in TCS e-serve BPO, Mumbai Key member of the Pilot team and went to Citibank N.A, New York for 3 months on Migration assignment Key member in making Process Notes, Flow Charts, SLA and R&R for Reconciliation department Imparting training to new hiresFrom May2004- March 2007 Worked in Delaware Investigations in TCS e-serve, Mumbai Handling Investigation for FI and Corporate customers of Citibank N.A, New York. Member of escalation team for our department Review of Premium and Ageing files and providing faster resolution Imparting training to new hiresFrom August2002 to April2003 Tranzact Consolidated Pvt (I) Ltd, Mumbai (leading DSA of HSBC Bank) as Telemarketing Executive Worked as a telemarketing executive for Home Loans Worked as a group leader in the telemarketing division of the same organization.