Preeti Gupta Email & Phone Number

Australia

Australia

• Driving practice management activities including finances (revenue, margins, allocations), executive reporting, line management, hiring and mentoring, and career development
• Proactively monitoring industry trends, risks, and regulatory environment; identifying opportunities, developing tangible propositions and making them commercially viable for clients
• Developing and nurturing professional relationships with senior client stakeholders across Operations, Risk, Compliance, Info Sec, Privacy, Resilience, Procurement, and Change
• Actively collaborating with Sales, Marketing, PR, and Influencer Relations teams in planning and executing lead generation campaigns, and generating pipeline
• Spearheading capability showcases, RFI/RFP responses, and client proposals

Sydney, New South Wales, Australia

• Driving Transformation Project, roadmap and framework for BFSI and Utilities clients
• Respond to RFI & RFPs for Utilities, Insurance transformation roadmap and technology interventions
• Actively engage with senior leadership to understand customer pain points, perform diagnostics and commercialize the product offering
• Create the transformation roadmap for clients and own the implementation of the same
• Manging a team of process experts, process experts and consultants
• Resource mobilization, build team diversity and skills through recruitment

Noida Area, India

• Handling a team of 4 Managers, 10 Assistant Managers and 50 Quality Analysts to handle 20 delivery processes based out of Noida & Pune responsible for day-to-day process excellence activities to support operations of.
• Business Transformation through implementation of solutions with embedded Analytics and Technology
• Driving Process Automation and Large Scale RPA implementation initiatives for various Utilities clients
• Driving Digital EXLerator Framework for the largest UK Utilities client and setting up Digital Operations Team
• Responsible Developing, Implementing, Monitoring, and Directing a comprehensive Quality Methodology program for Utilities vertical
• Work flow management, Process level MI, Process Control, Identifying process knowledge gaps and deliver continues improvement and value addition

Noida Area, India

• Handling a team of 1 Manager, 06 Assistant Managers and 30 Quality Analysts to handle 20 delivery processes based out of Noida & Pune responsible for day-to-day process excellence activities to support operations of.
• Responsible Developing, Implementing, Monitoring, and Directing a comprehensive Quality Methodology program for Utilities vertical
• Institutionalize Customer Outcome Assurance Model (advanced QA Model) focusing on business and customer outcomes
• Led implementation of process improvement initiatives across onshore and offshore operations
• Preparing and delivering reports, recommendations, or alternatives that addressed existing and potential trouble areas
• Work flow management, Process level MI, Process Control, Identifying process knowledge gaps and deliver continues improvement and value addition

Noida Area, India

• Responsible for day-to-day functioning/administrative work including production floor management.
• People Management including team huddle, One 2 One, identifying Training and development needs, Reward and Recognition programs
• Measuring Process performance against defined SLAs and Preparing Process Performance review deck on a weekly/monthly basis.
• Analyzing MIS reports & Statistics to identify performance gaps and training needs
• Customer relationship management and Monthly, Quarterly business reviews for 600+FTE’s
• Led and executed Transformation and Process improvement projects to drive efficiency and process improvements

Gurgaon, India

• Led a team of 20 associates and responsible for day to day functioning/administrative work including production floor management
• Monitor employee performance against pre-determined standards, including statistics for the incentive program, if any.
• Preparing daily, weekly, and monthly reports, including Daily Shift Report, Daily Process Plan, Weekly Client Report, Monthly Productivity and Accuracy Report, Invoicing Report, etc.
• Generating Process review report on a monthly basis. Enhance customer satisfaction through regular interactions and conference.
• Analyzing MIS reports & Statistics to identify performance gaps and training needs. Execute the appraisal process effectively and in a timely manner

Master Of Business Administration (M.B.A.), Operations Management And Supervision

Bachelor Of Commerce (B.Com.), Business/Commerce, General