✴Develop the Forecast, Demand and Supply Planning functions to ensure accurate forecasting and planning✴Negotiate with suppliers on price, timing, etc. without compromising on the quality of a product or service, as well as drafting the agreement, and following the process to complete the procurement✴Collect and understand business needs, and work with the business to draft potential SOWs and RFPs✴Build effective and strong relationships with key partners, internal and external… Show more ✴Develop the Forecast, Demand and Supply Planning functions to ensure accurate forecasting and planning✴Negotiate with suppliers on price, timing, etc. without compromising on the quality of a product or service, as well as drafting the agreement, and following the process to complete the procurement✴Collect and understand business needs, and work with the business to draft potential SOWs and RFPs✴Build effective and strong relationships with key partners, internal and external stakeholders✴ Manage the inventory, demand planning, preparing purchase order, and item fulfillment in Syspro application✴Create updated CPFR processes (Collaborative Planning, Forecasting and Replenishment) for the inventory in multiple ware-houses across North America (Toronto, Los Angeles, Depew), and all Amazon marketplaces (Canada and USA)✴Negotiate with 3PL and 4PL companies for freight and storage. Coordinate with the supplier for smooth delivery to destination Show less

✴Identify and analyze issues / challenges related to fulfilling client orders and ensure high levels of client satisfaction, including notifying the senior management team of any possible obstacles and recommending the best solution to maximize efficiency✴ Verify and process client orders and invoices using iTrade and Microsoft NAV✴ Resolve product or service issues by clarifying customer complaints, determine root cause of the issue, select and explain the best solution to solve the… Show more ✴Identify and analyze issues / challenges related to fulfilling client orders and ensure high levels of client satisfaction, including notifying the senior management team of any possible obstacles and recommending the best solution to maximize efficiency✴ Verify and process client orders and invoices using iTrade and Microsoft NAV✴ Resolve product or service issues by clarifying customer complaints, determine root cause of the issue, select and explain the best solution to solve the issue, expedite correction / adjustment, and follow-up to ensure resolution✴ Conduct external research to provide assessment of category supply market conditions and to help address issues and challenges associated with the organization's supply chain – identify and recommend alternative profitable suppliers to improve service levels and optimize procurement activities Show less

✴Ensured successful implementation of every project by defining project scope of work and managed schedule and project performance. Served as the single point of contact for project scheduling and scope creep.✴Created detailed project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP (Request for proposal) submissions and completion deadlines on or before schedule. In cooperation with multiple teams, developed Excel… Show more ✴Ensured successful implementation of every project by defining project scope of work and managed schedule and project performance. Served as the single point of contact for project scheduling and scope creep.✴Created detailed project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP (Request for proposal) submissions and completion deadlines on or before schedule. In cooperation with multiple teams, developed Excel workbook to report on overall project and sprint completions. ✴Developed PowerPoint slides and other forms of media to communicate project progress to the executive team. Delivered status report to all internal and external stakeholders for budgeting and planning purposes.✴Conducted Project Kick-off meetings and Weekly Team meetings to ensure team alignment and strengthen internal and external relationships.✴Executed 96% of the projects on time and under budget. Show less

✴Managed logistic for domestic and international customers and imports, exports and warehousing activities with a team of 10 logistics employees. Oversaw all shipments and inventory control for over 7 warehouses in UAE, Bahrain and Lebanon. ✴Saved the company over $1.0 Million per year by researching new ocean/air carriers by effectively negotiating contracts without compromising on the quality of service. ✴Achieved staff performance improvements while saving the company over $500K per… Show more ✴Managed logistic for domestic and international customers and imports, exports and warehousing activities with a team of 10 logistics employees. Oversaw all shipments and inventory control for over 7 warehouses in UAE, Bahrain and Lebanon. ✴Saved the company over $1.0 Million per year by researching new ocean/air carriers by effectively negotiating contracts without compromising on the quality of service. ✴Achieved staff performance improvements while saving the company over $500K per year of losses due to unnecessary delays by incorporating new tools and improved procedures. ✴Reduced headcount in the scheduling department with the implementation of new Enterprise Resource Planning System. Recognized as the Subject Matter Expert for the development of the complete logistics model incorporated into the ERP. End Users experienced zero impact while switching to the new system.✴Planned, organized and executed year end inventory for all 7 branches and achieved 99% net dollar inventory accuracy rate for all product categories.✴Measuring and optimizing performance KPI’s - Clearance Time, Efficiency of completion of job, recording the dispatch from warehouse etc. resulting in reduction in the number of customer complaints and minimizing wrong deliveries.✴Backed the sales team to sign up new customers and retain their old customers by getting the best possible freight rates and providing on-time delivery to customers.✴Designed Excel tools for easy coordination between departments to save time. ✴Led an Internal Project to get the Company HACCP Certified with a 12 member cross-functional team and delivered the project a month earlier. Successful project led to preventing revenue loss by $15M annually Show less

✴Dealing with Shipping lines or Airlines directly in order to negotiate rates and other terms and conditions to the benefit of client✴Keeping a complete update of Customs Procedures specific Import and Export Transactions. Processing of required documents in Dubai, UAE via E-Mirsal2 (Software for the Online declaration for the Customs)✴Generating the costing report once a particular transaction has been taken to closure & invoicing clients as required.✴Actively participating in the… Show more ✴Dealing with Shipping lines or Airlines directly in order to negotiate rates and other terms and conditions to the benefit of client✴Keeping a complete update of Customs Procedures specific Import and Export Transactions. Processing of required documents in Dubai, UAE via E-Mirsal2 (Software for the Online declaration for the Customs)✴Generating the costing report once a particular transaction has been taken to closure & invoicing clients as required.✴Actively participating in the ISO Audits (internal as well as external) conducted in the Organization. ✴Preparing the relevant documents required for the Audit through out the year. The documents pertain to closing of all the Customer Complaints raised, analysis of the all suppliers used by the department & closing out on all Non-Conformities raised internally with the department. Serving as an Internal Auditor to other departments within the Organization. Show less