Preeti Prasad Email and Phone Number

Reckitt Benckiser Healthcare (India) Pvt Ltd.07/2023 – present | Hyderabad, India• Working as an HR officer is working with all the teams within HRSS onboarding,offboarding, Global mobility, Internal transfer, EDM, Payroll creating and auditing SOPs, andDTPs for all the teams.• Managing my team, providing all the training, updates as and when there is.• Working for HR Global Policy Harmonization, collaborating with Global SPOCs for HRpolicy regularization for Europe.• Updating policy changes and publishing it on PeopleHub. Supporting the team for the HRSStransformation for SOA, North America, UK and currently supporting LATAM, Europe,ASEAN, and AME.• Being part of the UAT and system demos, amending all the feedback from the global market.• Serve as a point of contact for Absence management and create knowledge assets for theDominican Republic, Czech & Slovakia, Costa Rica, Puerto Rico, and Ecuador for employeeleave assistance.• I also worked on Learning transformation from LinkedIn learning to Degreed. Training andsupporting new members of the team.• Monitoring employee feedback from CSAT to improve the employee experience.• Also, part of various ERG, ESG supporting to contribute for the nature.

Got transferred to Disability and Leave Services as a US Case Specialist. After getting transferred I got trained in many US leave policy like PLOA, FMLA, CFFM, EOHC, MLOA and Military leave.• While working in this process I have assisted US Employees regarding their leave request for various reasons. Once, the cases are assigned to me, I check their request and make an Outbound Call to the Employee to inform them about the decision about their leave request according to the policy.• Along with this we suggest employees the best type of leave for their situation and eligibility. Also, I have done termination review check for those employees whose gets terminated while being in Leave of absence.• Handle escalation contacts of the Employees whose leave request gets denied due to ineligibility.• I have also taken part in a pilot project named "Simple Leave Experiment" worked as an Intake specialist where I had to take inbound calls from the US employees and understand the kind of leave they are looking for and educate them about the leave as will the documentation and duration as well as resolution.

Got re-hired as Senior Associate in Covid Resource Centre. While working in HR field assisted employees regarding their leave request and timecard correction.• In 4 months being promoted became POC (Point of contact). Being in this role assigned tasks to other associates, maintained SLA of tasks and trouble tickets, single handed cross trained a group of associates, became shift in-charge, internally audited team mate's work, updated SOPs as per the business requirements.• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.• Trained and supported new team members, maintaining culture of collaboration.

Joined Amazon as customer service associate in Fixed Term Contractual role.• In this tenuity assisted customer through KPI implementation. Used multiple leadership principles of Amazon such as Deep dive,Bias for action, Have back bone.• Assisted customers via Chat Process and calling Process. Assisted customers regarding their order related, payment related, delivery related and escalation related query.• After excelled in the process became subject matter expert and assisted bellow quartile associates to maintain the required matrix for Service level agreement.

I have worked on Reconciliation and verification of TDS credit reflected in Form 26AS with books of account & actual TDS certificates received, giving necessary credits in respect of reconciled TDS credit in books of accounts, verification of Form 60 received by the company, checking and submitting Form 15G/H, Submitting Form 15CA of the foreign remittance made outside India through e-filing portal, verifying the Full and Final settlement of employees.