Preeti Scherrer Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

ASSISTANT STORE MANAGER• Monitoring store KPI’s such as ATV, IPC and SPH whilst monitoring staff performance • Running the day to day and long term goals of the operations; including pay roll, banking, opening and closing the store, staff briefings/communication meetings, regular stocktaking, regular head office meetings and customer service levels• Recruiting and training both front and back of house teams• Supporting the store and regional manager with implementation of new solutions • Managing and supporting a team of 20+, both back and front of house and monitoring mystery shop reports • Using Power BI, Waitwhile, Store force and ‘Radically Personal’ systems to optimize customer experience and monitor staff performance• Organizing schedules and handling payroll queries • Handling client queries, complaints and ensuring all customers receive the highest level of customer service

London, England, United Kingdom (Flagship Store)

• Conduct/assist disciplinaries, interviewing, probation reviews, performance appraisals, sickness review/return to work interviews • Creating a safe and positive work space after numerous lock-downs for Staff and Clients • Recruiting, training and personal development planning for both management and sales• Planning and conducting a re alignment process alongside HR during Covid -19• Relief managing the store for 5 months during 2020• Monitoring KPI’s; giving actionable feedback down to management in order to budget Sales, working hours, payroll and all financials • Being a part of a project in order to make both in store and online experiences exceptional • Using the Power of BI to asses store takings and percentages and D365 software • Ensuring all health and safety procedures/checks carried out on a regular basis

Birmingham, England, United Kingdom

• Responsible for the entire store opening including; recruitment, training, liaising with the visual merchandising team, store logistics, head office meetings, new product lines, setting up the epos-systems and many more• Development and personal planning for all staff• Responsible for up to 20+ staff including management • Regular stock taking process• Responsible for all key holder duties • Attending regular Bullring shopping center meeting to discuss brand awareness and sales/marketing opportunities • Managing performance management• Regular competitor analysis • Promoting customer service/standards of service at all times levels at all times

United Kingdom

• Covering various sights such as Bath, Brighton and Cheltenham in helping them with recruitment and development.

London, England, United Kingdom

• Responsible for the day to day and long term running of the business• Reporting to the store general manager • Having responsibility for 4 departments including; Women’s clothing, Topman, Shoes and the Make up Departments • Responsible for selecting new stock lines for the department • Responsible for 20+ staff members 5+ team leaders • Training and developing staff • Attending monthly area meetings including head office• Responsible for all financial acumen

United Kingdom

• Deputizing for the branch manager in their absence • Responsible for 30+ staff members including 5+ supervisors• Increasing sales by regular training and developing staff, product knowledge, regular merchandising, up selling, weekly sales analysis, competitor analysis, looking at speed of service and promoting high levels of customer service.• Planning and evaluating both interior and exterior window displays based on best sellers• Monitoring and giving feedback on individual performance• Running the day to day and long term goals of the operation, including pay roll, banking, opening and closing the store, staff briefings/communication meetings, regular stocktaking, regular head office meetings and customer service levels• Overseeing interview and recruiting process