Preeti Gupta Email & Phone Number

Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Actively supported new hires in onboarding and mentored them through job shadow and constructive feedback.Collaborated and worked with the team to brainstorm strategies and initiatives to deliver services and meet branch targets.

Develop relationships with employers to advocate and market the client for prospective volunteering and job opportunities.

Collaborate with clients to develop an Employment Action Plan for short- and long-term goals and assists them in obtaining meaningful employment with ongoing engagement and progression of the plan though retention and monitoring phase.Client management and support, including 1:1 career coaching with the client, assessing motivation, supporting the client through independent job search activities, and referrals to pre-employment services workshops and training.

Mississauga, Ontario, Canada

Engage with the client from the initial intake meeting for needs assessment, provide guidance on job search strategies, and develop an action plan toward sustainable employment and career advancement goals.Refer clients to community partners for Essential skills assessment, skills enhancement, and Ministry Training Colleges and University-funded programs such as Better Jobs Ontario, and Apprenticeship.

Ontario, Canada

Re-aligned existing HR system for the new business opening to incorporate the new business way with continuous improvements over time to maximize the company’s potential. Participated in mass hiring and on-boarding under strict timelines.

Ontario, Canada

• Strengthen guests’ experience by collaborating with fellow colleagues and managers through various forms of communication.• Handle guest problems/complaints corresponding to concierge service in a professional manner in addressing the concern to achieve a positive outcome in a timely manner.• Demonstrate strong leadership skills as the supervisor for concierge agents to perform daily assigned tasks and oversee shift balancing in performing daily assigned tasks and maintaining staff morale.• Orient and train staff to be able to perform job duties to maintain customer service standards, POS systems and processing debit/credit transactions and ensure all procedures are followed to protect sensitive guest information including identity and credit card information.

Ontario, Canada

• Researched and developed volunteer policy in compliance with the law, utilized the company’s employee policy manual to improve volunteer experience, and increase retention.• Drafted health and safety policies, and training modules for volunteers to maintain a safe working environment.• Configured and deployed new volunteer database, Volgistics; and transferred volunteer records into the new system from the excel file to improve volunteer communication, sign-in, and scheduling.• Represented and promoted the organization at a college event to educate attendees about the organization’s mission and community involvement, in order to recruit more volunteers.

Ontario, Canada

Peer tutored - International Finance, Global Logistics Management and International Marketing Stratgies

Ontario, Canada

• Organized patient files; answered any inquiries regarding the forms, and maintained up to date information in the system at all times for each patient.• Respected and maintained the privacy of patients, assuring confidentiality at all times.• Called patients to schedule/remind follow up appointment and recorded appointments in the doctor’s calendar using the online medical software system.• Completed revenue reports, handled accounts receivables, issued invoices and followed up on the payment, created payment terms were needed when requested by the patient to calculate revenue.

Mumbai Area, India

• Developed pricing solutions for US-based beverage and software developer using company based OLAP system• Simultaneously managed ongoing and newly acquired projects to support customer queries and/or troubleshoot for issue resolutions• Trained customer support teams of 10+ members on technical aspects of ongoing projects• Prepared:o “Installation” documents for clientso “Technical” documents for support teamso “Software Design Specification” documents to assist management in acquiring clients

Ontario College Graduate Certificate, Human Resource Management

Activities and Societies: Career Club, HR@NC, Community Engagement and Volunteering

Ontario College Graduate Certificate, International Business Management

Activities and Societies: Peer Tutoring, Career Club, Niagara Research, Community Engagement and VolunteeringInternational Business.

Bachelor Of Engineering (Beng), Computer Science

Computer Engineering