Preeti Kaamra Email & Phone Number

Toronto, On, Ca

Ontario, Canada

• Identifying and resolving software issues on Mac, iPhone, iPad, Apple Watch, Apple TV, and other Apple products.• Conducted routine system backups and upgrades, significantly improving system reliability and data security.• Played a crucial role in diagnosing system faults and errors, leading to a marked reduction in downtime.• Lead the implementation, testing, and integration of new IT applications, ensuring seamless adoption and system compatibility.

Gurgaon, Haryana, India

In my role as a Data Analyst at R1 RCM, I was instrumental in enhancing billing accuracy, collections efficiency, and revenue cycle management through data analysis and reporting.My achievements include:-Analytics & Insight Generation:Identified key trends through comprehensive data analysis, reducing billing errors by 20% and improving collections efficiency by 15%.-Performance Reporting:Automated KPI reporting, cutting manual reporting hours by 40% and… Show more In my role as a Data Analyst at R1 RCM, I was instrumental in enhancing billing accuracy, collections efficiency, and revenue cycle management through data analysis and reporting.My achievements include:-Analytics & Insight Generation:Identified key trends through comprehensive data analysis, reducing billing errors by 20% and improving collections efficiency by 15%.-Performance Reporting:Automated KPI reporting, cutting manual reporting hours by 40% and supporting a 10% improvement in revenue cycle efficiency.-Predictive Modeling & Forecasting:Applied predictive modeling techniques to forecast revenue trends, enhancing forecast accuracy by 35% and supporting strategic decisions that contributed to a 5% increase in operational efficiency and a 10% growth in profitability.-Process Improvement:Collaborated with revenue cycle management teams to streamline processes, reducing operational costs by 25% and increasing revenue by 15%. Show less

Gurugram, Haryana, India

As a Team Leader in Business Operations at Lenskart.com, I led initiatives to elevate customer service quality and operational efficiency for the e-commerce platform. My responsibilities and achievements include:-Leadership & Team Management:Directed a customer service team, implementing strategic initiatives that significantly enhanced customer satisfaction ratings.-Data Analysis & Reporting:Utilized advanced Microsoft Excel features for data analysis and… Show more As a Team Leader in Business Operations at Lenskart.com, I led initiatives to elevate customer service quality and operational efficiency for the e-commerce platform. My responsibilities and achievements include:-Leadership & Team Management:Directed a customer service team, implementing strategic initiatives that significantly enhanced customer satisfaction ratings.-Data Analysis & Reporting:Utilized advanced Microsoft Excel features for data analysis and reporting, identifying performance and customer feedback trends.-KPI Design & Monitoring:Established and monitored KPIs to evaluate team performance, facilitating strategic changes to meet targets.-Performance Reporting:Created and presented detailed performance reports to senior management using Tableau and Excel, providing insights for data-driven decision-making.-Process Automation:Worked with IT and analytics teams to automate data collection and reporting, significantly reducing manual data entry time and enhancing report accuracy. Show less

Postgraduate Degree, It Business Analysis- Operations

Bachelor'S Degree, Computer Applications, 6.4